You can load up to $300 on a Clipper card. Who CANNOT use Clipper on iPhone or Android phones for fare payment? If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. Key Clipper information translated to Chinese. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. Call (877) 878-8883 to order from a Customer Service Representative. Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.- 4 p.m. custserv@clippercard.com. All Access Digital offer for just 99 cents! After your second tag, the card reader will display a message that your initial tag was refunded. If you are not on the boat 15 minutes before the boat is scheduled to leave, you forfeit your seat and your fare. You can tag Clipper to pay fares on all Bay Area transit agencies and use it to access other services. You are required to process through U.S. Customs & Border Protection Immigration processing before boarding any departure from Victoria. This page includes protecting your privacy and information retention. See the Google Pay How-To page for more details. Check out our sample Victoria Clipper V gift shop menu. The reason for this has to do with how much space unused orders take on their computer system. If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. learn more. The Google Privacy Policy and Terms of Service apply. For account-related Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. Select "Transit card" and "Add Clipper card". CA-Clipper 5.3 . Guide To CA-Clipper - Long Entry - ITLnet Your mobile wallet will display purchase options for your selected Clipper card. Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. Please visit theUS Homeland Security websitefor more information. Clipper defines a child as 11 years and younger, but hotels and tours may have different child ages. This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. Our departure times between Seattle and Victoria vary seasonally. Muni Fares & Passes | SFGOV - San Francisco Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. Please visit theGovernment of Canadas websitefor more information. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. But if a customer already has value on his/her card, that value should not be removed. The Clipper reader will be inside the door of a bus or streetcar; at the Muni or BART fare gates; on the Caltrain, SMART or VTA platform; or at the ferry terminal. What if Im having trouble using my Clipper card at a bike share station? Clipper Customer Service | bart.gov Clipper cards are accepted on BART, Caltrain, Muni, Santa Clara Valley Transportation Authority, AC Transit and Golden Gate Transit & Ferry. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Clipper | Alameda-Contra Costa Transit District The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. You will still need to use your plastic Clipper card for this. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. TDD/TTY: 711 or 800.735.2929. 877.878.8883. If your card is registered, contact us so we can block your card from further use. On our international route, the Victoria Clipper V also offers onboard duty-free sales. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. Will the toll lanes reduce traffic jams? When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. My transit benefit program told me they sent you the money. Log in to your Clipper account. The RTC Clipper card is a photo identification card. We work with a highly-vetted portfolio of outstanding hotel partners to offer you great deals on overnight stays. Children from countries other than the US or Canada will require a passport and possibly a Visa. Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. How do I set up and use a Clipper card on my phone? Your 31-day pass becomes active the first time you use it to pay a fare. What is the best way to tag on the new Clipper card readers? If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. The Clipper call center is open Monday through Friday, 7 a.m. to 7 p.m., Saturday 7 a.m. to 4 p.m. You may experience longer than normal wait times. If you need a new Clipper card, save $3 dollars and use Clipper with Apple Pay and Google Pay on your phone or Apple Watch. Los Angeles Clippers | The Official Site of the Los Angeles Clippers Seniors age 65 and over get62.5% off with a Senior Clipper card. New to Clipper? While Clipper is used to pay for BART, it is not a BART product. NOTE: checked luggage will be checked in and paid for (Credit Card ONLY, Cash is NOT accepted) at the FRS Clipper terminal on your day of travel. If you already have a card, you can choose to set up Auto-Reload when you load value online. Home | Clipper If you hear two beeps, your value is low. LOOP, by contrast, prevents execution of statements within a DO WHILE based on an intermediate . EMAIL US. Yours is the first email Ive gotten on this issue. BART Customer Service is available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). You will need to tag your card to a card reader or ticket machine to activate it. After the end of the sales window, be prepared to pay your fares with cash value. Clipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. Yes. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. If you purchase value for your plastic Clipper card online or by phone, it wont be available immediately. Known as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of California's Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. If you ride BART but lack enough stored fareto exit the station, the fare gate will read UNDERPAID: GO TO ADDFARE. Addfare machines are located inside the paid area. If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. U.S. Immigration . In addition, we offer a full range of beverages options, including locally-distilled spirits. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. Registered cardholders can report lost, stolen or damaged cards and request replacements. Make sure you always have a current email address on file. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. On the cable car, the conductor carries a handheld card reader. Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. Clipper is a regional transit card that can be used on all transit in the Bay Area. Fares | VTA When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. Answer: If you are referring to a cash balance, then per Jon Guan's answer (and the Clipper FAQ), no it does not expire. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Yes, there is. The surcharge will be prorated for discount paper ticket users so that seniors and people with disabilities pay a 19 cent surcharge and youth pay a 25 cent surcharge. Once you do that, it will show up in your account. questions, log in to your account. Check Clipper News for holiday or modified hours. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. BART is primarily selling paper tickets from the vending machines. Please note that The Hub is permanently closed. Please note that you cannot use your phone to unlock bikeshares. Yes. If you want to change your class of seating, you will need to reach out to our Reservations team. Three beeps and a red light means your card wasnt accepted. For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. Caltrain. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. Use the same ticket when you exit. You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. Clipper and Pay by Phone | bart.gov The card reader at Caltrain stations. For a quicker response, we strongly recommend reaching out via our contact us form. If you set it up for a pass, Clipper will automatically reload a new pass on your card when the old one expires. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. If you want to ride, you will need to tag again. When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. For a list of all locations and services, including where to apply for a Youth or Senior Clipper card, visit Sales and Service Locations. Choose your payment method and complete the order. Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. Your card should arrive within 5 to 10 days. After we collect payment, we will send you an email confirming this. ADVISORY: Please refer to the Waterfront Seattle website and WSDOT website for updates and directions ahead of your planned travel and allow ample time for arrival to our Wall Street parking garage. Our terminal in Victoria is currently open 10:00am 5:00pm. Well I paid online so my serial number for the card is correct and said the $20 is ready for "pick up" which I went to the bart station and asked . The tag will not register if you place your device or card too low or high on the screen. RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. 877.878.8883. Applicants will need to bring documentation verifying age eligibility (for example: drivers license, photo ID card or birth certificate). This page includes Using Clipper on specific agencies. Log in to your account with the email address we have on file and provide an updated email address. We've made it easy with quick guides to every service on Clipper. Check out our virtual tour of the Victoria Clipper V! You can use our automated phone service 24/7 to check balances and pass expiration dates. Please provide ages for all child passengers, Seattle to Victoria overnight hotel package, special discounts for children and military personnel. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. and our Otherwise, you will be logged out automatically. Clipper cards pending pass? : r/Bart - reddit.com If you are a Travel Agent or Clipper Commodore and would like to view/edit an existing booking, please visit the Agent Dashboard. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You may also reach our call center between 7am 7pm Mon-Fri at 800-888-2535. The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. Please check out this 2022 guide to Seattle whale watching. Muni Fares & Passes. See the Apple Pay How-To page for more details. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. You can also modify your booked seats at anytime by visiting our seat selection portal. Select Clipper card and follow the instructions to add a card and load value. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. For more information, please see our Seattle-Victoria fast ferry schedule. No input is required. The extent to which you can use your card and the fees that apply depend on your credit card company and bank. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform.
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