Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. If you do not wish to sign up, some bookings will allow you to "Continue as Guest". We strongly encourage you to check all dates, details and restrictions (including whether the booking is non-refundable, non-date-changeable or subject to cancellation and amendment fees). Although we specialize in student and youth discounts, most of our promo codes apply for all ages. All flights are non-transferable and cannot be used by anyone other than the ticket holder. If we, or the travel service provider identified on your ATOL certificate, are unable to arrange or provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. No need to worry, your credit will still live in My Wallet. To find the change rules for your flight ticket, look under the My Trips section of your account. Many airlines are offering to waive change fees for flights booked in the next few . Since we incur costs in cancelling your travel arrangements, you will need to pay our administration charge of 125 per person per booking (or such other amount specified in your travel documents). We will not be liable for any loss you incur if and insofar as you are able to claim for damages under a travel insurance policy. Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. Get Studentuniverse Refund Policy Promo Code from this link and save money on your next purchase. 2013-2023 StudentUniverse. Maybe. If you require your confirmation email to be re-sent, please contact us (email to: All accommodation details and contact information are printed on your booking confirmation email. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? All our best deals, straight to your inbox, We negotiate directly with airlines and hotel suppliers to get you exclusive discounts, Get promo codes on top of everyday discounts during peak booking times, Lock in that great price as you can cancel many flights for free within 24 hours and many hotels up until 24 hours before arrival, StudentUniverse has negotiated with more than 90 airlines from United Airlines to British Airways to Air China and more. However, you can use a debit or credit card with a billing address outside the United States and Canada for all purchases. If any part of a payment is non-refundable, the merchant must declare this fact in a written No Refund or Cancellation Policy to that customer before the refund is processed. Our registered office is at Level 6, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE. All individuals departing from the United States of America must be in possession of a valid passport. StudentUniverse enables the instant booking and payment (full or 10% deposit) of travel accommodation through our website (/hotels) and those of our affiliate sites. Some countries require insecticide spraying of aircraft prior to a flight or while you are on the aircraft. Yes, and this depends on the airline's policy. Any services we provide to you are collateral to our agency relationship with the travel service provider and are separate to the actual provision of the travel services. Do you have better flight specials available by phone. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator, except to the extent caused by fault on our part. We advise travellers to retain sufficient local currency to meet these charges. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were travelling and this may affect your rights. It is a requirement for some air carriers to provide personal information, including passport information, about all passengers on their aircraft. If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. We encourage you to review the privacy notices of any third party service provider whose services we arrange on your behalf. We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, and cruise line operators, and hotels. Please confirm which airline your credit is with by visiting My Wallet. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. It is strongly recommended that you communicate any complaint to the travel service provider in question as well as your travel consultant without delay. Your legal rights in connection with the provision of individual services and third party arranged packages are against the specific provider and are not against us, except to the extent a problem is caused by fault on our part. To the extent of any inconsistency between a travel service providers terms and conditions and the terms and conditions set out herein, the travel service providers terms and conditions shall prevail, save to the extent that any provision in the travel service providers terms and conditions is deemed to be invalid or unenforceable. If you would like us to petition to the airline for a special request, we will advocate on your behalf. Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. Along with helping students with special offers and discounts, the StudentUniverse holds the right to check and verify a student's identity. Final payment is due 60 days prior to the tour start date. Basic Economy . Details of these rights are published at EU airports and are also available from your airline. We are experiencing unprecedented volumes of calls and messages at this time. Studentuniverse Refund Policy Coupon Code can be found at this link. If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. How do I change or cancel my flight ticket? It is because by booking tickets from the StudentUniverse, you give the platform a right or consent to verify your current enrollment status. StudentUniverse is not an insurance company. More information on key rights under the Package Travel Regulations can be viewed at: studentuniverse.co.uk/students/package-travel-rights. Therefore, where your requested travel arrangements require that your personal information be sent to an overseas recipient (other than any of our overseas related entities), you agree that this is at your risk and we will not be liable or accountable for how those recipients handle your personal information. Transport and accommodation providers have differing cancellation policies and rules. Such terms and conditions may be disclosed by use of hypertext links. You can also update your email address to a more permanent one on your account any time. Delta and American Airlines are just two examples of major airlines now allowing credit to be used through 2021. You also can't split it between multiple flights. Name changes are not permitted in any instance (subject to the section below If you transfer your package holiday). No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of the terms of this agreement, including under the Contracts (Rights of Third Parties) Act 1999. Accommodation (if included) is based on twin share unless otherwise indicated. We are trying to help as many people as possible as quickly as we can. However, a travel ban DOES NOT mean that you are automatically eligible for a refund. Alternatively, you can contact ABTA Information Department on 0203 117 0599 (calls will be charged). If you arrive late for a flight according to the airlines check-in requirements, or miss a flight, for ANY reason, you will lose the total value of your ticket. Please contact your airline or refer to its website for detailed information regarding their checked baggage policies, or alternatively please visit www.libertytravel.com/flights/baggage-fees.jsp for more information. Please understand we are working as hard as we can to help everyone. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Both you and the new traveller will remain jointly liable and responsible for the additional costs involved, which will include our administration charge of 125 per person per booking as well as any other applicable travel service providers charges. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. We and or our affiliates may charge an online booking fee; this fee is highlighted upon payment and is always non-refundable. We believe that travel is essential to a modern education and that students return enlightened and inspired. No, please dont! How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? If, for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider, and not against StudentUniverse. The lead-named traveller must provide written notification. Regardless of the type of arrangement you book with us, the provider of your travel service will have its own terms and conditions (such as airline conditions of carriage, accommodation or car hire terms or tour organiser terms and conditions). We accept no responsibility for any extra expenses that may arise, extra hotel taxes and fees, cancellations or freight charges from your bank or credit card company. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. Whether the cancellation is initiated by you or the provider, in addition to any supplier and airline cancellation/amendment fees, we may charge the following fees on a Per Passenger, Per Booking basis in our sole discretion: (A) Domestic US flights: Cancellation Fees: $75.00 / Amendment Fees: $75.00; and (B) Flights to/from the Rest of the World (destinations outside of USA) Cancellation Fees: $250.00 / Amendment Fees: $150.00. Some US states are also requiring COVID tests for travelers to enter. If you look up reviews of tripmate, you will see 1 star across the board. To use your promo code, enter it in the space provided on our checkout page. Additional fees for baggage may apply. Any loyalty program discrepancies in relation to your booking must be communicated to us within one month of your return date. To confirm your travel arrangements you may be required to pay a deposit per person. payment or sold at an inclusive or total price: (a) transport (b) We bring to your attention the existence of a 'Community List', which contains details of air carriers that are subject to an operating ban within the EU. If your flight has been canceled by the airline, we will be happy to submit a request to the airline on your behalf for a refund. 5 months later I am still trying to get my $900 back from this scam. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Masks are now mandatory in airports, train stations and other ports of travel. Certain airfares and services (including some packaged airfares and services) are booked at especially competitive rates which may require payment in full at the time of booking and may be non-refundable. For many airlines, the credit is good through December 31, 2020. Were all working overtime to try and help as much as we can. Any amounts you receive from travel service providers or travel insurance will be deducted from any sum paid to you as compensation by us. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Become a FREE member to access our exclusive student travel discounts. Please check your airline's policy. Alternatively you can ask us for copies. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. If the credit card is declined, you guarantee that you will settle any amounts owing to StudentUniverse immediately by money order or payment in cash. Some bookings and other products and services made available by StudentUniverse are subject to additional terms and conditions disclosed to the buyer during the order process. https://travel.state.gov/content/travel.html, www.libertytravel.com/flights/baggage-fees.jsp, https://www.studentuniverse.com/about-us/privacy-notice.
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