For some types of problems, you need to use the process for coverage decisions and making appeals. To learn how to name your representative, you may call IEHP DualChoice Member Services. TTY users should call (800) 537-7697. If your health condition requires us to answer quickly, we will do that. If you dont have a referral (approval in advance) before you get services from a specialist, you may have to pay for these services yourself. We cannot pay for any prescriptions that are filled by pharmacies outside the United States, even for a medical emergency. You can ask us for a standard appeal or a fast appeal.. PILD is a posterior decompression of the lumbar spine performed under indirect image guidance without any direct visualization of the surgical area. H8894_DSNP_23_3241532_M. Information on this page is current as of October 01, 2022, Centers for Medicare and Medicaid Services. At level 2, an Independent Review Entity will review the decision. The clinical test must be performed at the time of need: Ask for the type of coverage decision you want. Until your membership ends, you are still a member of our plan. Beneficiaries receiving treatment for Transcatheter Edge-to-Edge Repair (TEER) when either of the following are met: This determination will expire ten years after the effective date if a reconsideration is not made during this time. If an alternative drug would be just as effective as the drug you are asking for, and would not cause more side effects or other health problems, we will generally not approve your request for an exception. 2. Who is covered: Medicare beneficiaries will have their blood-based colorectal cancer screening test covered once every 3 years when ordered by a treating physician and the following conditions are met: (Effective: December 1, 2020) Effective for claims with dates of service on or after 09/28/2016, CMS covers screening for HBV infection. Vision Care: $350 limit every year for contact lenses and eyeglasses (frames and lenses). The program is not connected with us or with any insurance company or health plan. Please note: If your pharmacy tells you that your prescription cannot be filled, you will get a notice explaining how to contact us to ask for a coverage determination. We have 30 days to respond to your request. 5. Make necessary appointments for routine and sick care, and inform your Doctor when you are unable to make a scheduled appointment. The letter you get from the Independent Review Entity will tell you the dollar amount needed to continue with the appeals process. Receive Member informing materials in alternative formats, including Braille, large print, and audio. Beneficiaries with either a renal disease or diabetes diagnosis as defined in 42 CFR 410.130. You can call us at: (877) 273-IEHP (4347), 8am-8pm (PST), 7 days a week, including holidays, TTY (800) 718-4347. For other types of problems you need to use the process for making complaints. Ask us for a copy by calling Member Services at (877) 273-IEHP (4347). (Implementation Date: July 2, 2018). IEHP hiring Director, Grievance & Appeals in Rancho Cucamonga He or she can work with you to find another drug for your condition. If your PCP leaves our Plan, we will let you know and help you choose another PCP so that you can keep getting covered services. You will be automatically enrolled in IEHP DualChoice and do not need to do anything to keep these services. For the treatment of symptomatic moderate to severe mitral regurgitation (MR) when the patient still has symptoms, despite stable doses of maximally tolerated guideline directed medical therapy (GDMT) and cardiac resynchronization therapy, when appropriate and the following are met: Treatment is a Food and Drug Administration (FDA) approved indication. You can ask us to make a faster decision, and we must respond in 15 days. If we decide to change or stop coverage for a service or item that was previously approved, we will send you a notice before taking the action. Who is covered? Remember, if you get a bill that is more than your copay for covered services and items, you should not pay the bill yourself. Box 4259 There are two ways you can asked to be disenrolled: To disenroll, please call Health Care Options (HCO) at 1-844-580-7272, 8am - 6pm (PST), Monday - Friday. For more detailed information on each of the NCDs including restrictions and qualifications click on the link after each NCD or call IEHP DualChoice Member Services at (877) 273-IEHP (4347) 8am-8pm (PST), 7 days a week, including holidays, or. Rancho Cucamonga, CA 91729-4259. You can tell Medi-Cal about your complaint. All of our plan participating providers also contract us to provide covered Medi-Cal benefits. A standard coverage decision means we will give you an answer within 72 hours after we get your doctors statement. (800) 718-4347 (TTY), IEHP DualChoice Member Services If the dollar value of the drug coverage you want meets a certain minimum amount, you can make another appeal at Level 3. (Effective: April 10, 2017) Note, the Member must be active with IEHP Direct on the date the services are performed. Its a good idea to make a copy of your bill and receipts for your records. The registry shall collect necessary data and have a written analysis plan to address various questions. You are never required to pay the balance of any bill. Asking for a fast coverage decision coverage decision: Here are the rules for asking for a fast coverage decision coverage decision: You must meet the following two requirements to get a fast coverage decision coverage decision: If the coverage decision is Yes, when will I get the service or item? (Effective: April 7, 2022) You have the right to choose someone to represent you during your appeal or grievance process and for your grievancesand appeals to be reviewed as quickly as possible and be told how long it will take. Here are your choices: There may be a different drug covered by our plan that works for you. New to IEHP DualChoice. The procedure removes a portion of the lamina in order to debulk the ligamentum flavum, essentially widening the spinal canal in the affected area. Members \. You must ask to be disenrolled from IEHP DualChoice. The drugs on this list are selected by the plan with the help of a team of doctors and pharmacists. These changes might happen if: When these changes happen, we will tell you at least 30 days before we make the change to the Drug List or when you ask for a refill. Our plan includes doctors, hospitals, pharmacies, providers of long-term services and supports, behavioral health providers, and other providers. Sometimes we need more time, and we will send you a letter telling you that we need to take up to 14 calendar more days. IEHP DualChoice (HMO D-SNP) is a HMO Plan with a Medicare contract. My problem is about a Medi-Cal service or item. You will not have a gap in your coverage. We will send you a letter telling you that. Be free from any form of restraint or seclusion used as a means of coercion, discipline, convenience, or retaliation. 2. Get a 31-day supply of the drug before the change to the Drug List is made, or. Arterial oxygen saturation at or above 89% when awake;or greater than normal decrease in oxygen level while sleeping represented by a decrease in arterial PO2 more than 10 mmHg or a decrease in arterial oxygen saturation more than 5%. Who is covered? IEHP vs. Molina | Bernardini & Donovan It is important to know which providers are part of our network because, with limited exceptions, while you are a member of our plan you must use network providers to get your medical care and services. What is a Level 1 Appeal for Part C services? We may stop any aid paid pending you are receiving. These forms are also available on the CMS website: Medicare Prescription Drug Determination Request Form (for use by enrollees and providers), Deadlines for a standard coverage decision about a drug you have not yet received, If our answer is Yes to part or all of what you asked for, we must approve or give the coverage within 72 hours after we get your request or, if you are asking for an exception, your doctors or prescribers supporting statement. D-SNP Transition. Annapolis Junction, Maryland 20701. You will get a letter from us about the change in your eligibility with instructions to correct your eligibility information. (Implementation Date: February 27, 2023). If you disagree with the action, you can file a Level 1 Appeal and ask that we continue your benefits for the service or item. All Medicare covered services, doctors, hospitals, labs, and x-rays, You will have access to a Provider network that includes many of the same Providers as your current plan, Coordination of the services you get now or that you might need, Personal history of sustained VT or cardiac arrest due to Ventricular Fibrillation (VF), Prior Myocardial Infarction (MI) and measured Left Ventricular Ejection Fraction (LVEF) less than or equal to .03, Severe, ischemic, dilated cardiomyopathy without history of sustained VT or cardiac arrest due to VF, and have New York Heart Association (NYHA) Class II or III heart failure with a LVEF less than or equal to 35%, Severe, non-ischemic, dilated cardiomyopathy without history of cardiac arrest or sustained VT, NYHA Class II or II heart failure, LVEF less than or equal for 35%, and utilization of optimal medical therapy for at a minimum of three (3) months, Documented, familial or genetic disorders with a high risk of life-threating tachyarrhythmias, but not limited to long QT syndrome or hypertrophic cardiomyopathy, Existing ICD requiring replacement due to battery life, Elective Replacement Indicator (ERI), or malfunction, The procedure is performed in a Clinical Laboratory Improvement Act (CLIA)-certified laboratory. We will cover your prescription at an out-of-network pharmacy if at least one of the following applies: If you must use an out-of-network pharmacy, you will generally have to pay the full cost (rather than paying your normal share of the cost) when you fill your prescription. IEHP DualChoice (HMO D-SNP) is a HMO Plan with a Medicare contract. Visit the Department of Managed Health Care's website: You can make a complaint to the Department of Health and Human Services Office for Civil Rights if you think you have not been treated fairly. If you would like to switch from our plan to Original Medicare but you have not selected a separate Medicare prescription drug plan. All the changes are reviewed and approved by a selected group of Providers and Pharmacists that are currently in practice. Call IEHP DualChoice Member Services if you need help in choosing a PCP or changing your PCP. Beneficiaries receiving autologous treatment for cancer with T-cell expressing at least one. The only amount you should be asked to pay is the copay for service, item, and/or drug categories that require a copay. We have arranged for these providers to deliver covered services to members in our plan. What is covered? Effective January 19, 2021, CMS has determined that blood-based biomarker tests are an appropriate colorectal cancer screening test, once every 3 years for Medicare beneficiaries when certain requirements are met. Call IEHP DualChoice at 1-877-273-IEHP (4347), 8am-8pm (PST), 7 days a week, including holidays. What is the difference between an IEP and a 504 Plan? When you choose your PCP, you are also choosing the affiliated medical group. (Effective: February 15, 2018) Please call or write to IEHP DualChoice Member Services. For example, you can make a complaint about disability access or language assistance. The form gives the other person permission to act for you. If we tell you after our review that the service or item is not covered, your case can go to a Level 2 Appeal. When your PCP thinks that you need specialized treatment or supplies, your PCP will need to get prior authorization (i.e., prior approval) from your Plan and/or medical group. If we uphold the denial after Redetermination, you have the right to request a Reconsideration. You will need Adobe Acrobat Reader6.0 or later to view the PDF files. TTY users should call (800) 718-4347 or fax us at (909) 890-5877. To learn more about your prescription drug costs, call IEHP DualChoice Member Services. The Independent Review Entity is an independent organization that is hired by Medicare. For more information, call IEHP DualChoice Member Services or read the IEHP DualChoice Member Handbook. When your PCP thinks that you need specialized treatment or supplies, your PCP will need to get prior authorization (i.e., prior approval) from your Plan and/or medical group. We will also give notice if there are any changes regarding prior authorizations, quantity limits, step therapy or moving a drug to a higher cost-sharing tier. If we do not meet this deadline, we will send your request to Level 2 of the appeals process. Click here for more information on Cochlear Implantation. Who is covered: Beneficiaries receiving treatment for chronic non-healing diabetic wounds for a duration of 20 weeks, when prepared by a device cleared by the Food and Drug Administration (FDA) for the management of exuding (bleeding, oozing, seeping, etc.) To get a temporary supply of a drug, you must meet the two rules below: When you get a temporary supply of a drug, you should talk with your provider to decide what to do when your supply runs out. With "Extra Help," there is no plan premium for IEHP DualChoice. You may be able to get extra help to pay for your prescription drug premiums and costs. In order to receive out-of-network services, your Primary Care Provider (PCP) or Specialist must submit a referral request to your plan or medical group. Sometimes, a new and cheaper drug comes along that works as well as a drug on the Drug List now. Ask for an exception from these changes. Your PCP should speak your language. The phone number is (888) 452-8609. It stores all your advance care planning documents in one place online. Governing Board. To speak with a care coordinator, please call IEHP DualChoice Member Services at (877) 273-IEHP (4347), 8am-8pm (PST), 7 days a week, including holidays. IEHP Medi-Cal Member Services IEHP DualChoice Medicare Team at (800) 741-IEHP (4347), 8am-8pm (PST), 7 days a week, including holidays, TTY users should call (800) 718-4347. IEHP DualChoice (HMO D-SNP) has a process in place to identify and reduce medication errors. Study data for CMS-approved prospective comparative studies may be collected in a registry. We do the right thing by: Placing our Members at the center of our universe. English Walnuts vs Black Walnuts: What's The Difference? Click here for more information on Positron Emission Tomography NaF-18 (NaF-18 PET) to Identify Bone Metastasis of Cancer coverage. The Medicare Complaint Form is available at: The Office of the Ombudsman also helps solve problems from a neutral standpoint to make sure that our members get all the covered services that we must provide. Usually, your prescription drugs are only covered if they are filled at a network pharmacy including through our mail-order pharmacy services. Medicare will cover both MNT and Diabetes Outpatient Self-Management Training (DSMT) during initial and subsequent years, if the physician determines treatment is medically necessary and as long as DSMT and MNT are not provided on the same date. If you no longer qualify for Medi-Cal or your circumstances have changed that make you no longer eligible for Dual Special Needs Plan, you may continue to get your benefits from IEHP DualChoice for an additional two-month period. What kinds of medical care and other services can you get without getting approval in advance from your Primary Care Provider (PCP) in IEHP DualChoice (HMO D-SNP)? The extra rules and restrictions on coverage for certain drugs include: Being required to use the generic version of a drug instead of the brand name drug. After the continuity of care period ends, you will need to use doctors and other providers in the IEHP DualChoice network that are affiliated with your primary care providers medical group, unless we make an agreement with your out-of-network doctor. In this situation, you will have to pay the full cost (rather than paying just your co-payment) when you fill your prescription. H8894_DSNP_23_3879734_M Pending Accepted. You, your representative, or your doctor (or other prescriber) can do this. A Level 2 Appeal is the second appeal, which is done by an independent organization that is not connected to the plan. Transportation: $0. Notify IEHP if your language needs are not met. =========== TABBED SINGLE CONTENT GENERAL. Off-label use is any use of the drug other than those indicated on a drugs label as approved by the Food and Drug Administration. (If possible, please call IEHP DualChoice Member Services before you leave the service area so we can help arrange for you to have maintenance dialysis while you are away.). The treatment is based upon efficacy from a direct measure of clinical benefit in CMS-approved prospective comparative studies. How to Enroll with IEHP DualChoice (HMO D-SNP), IEHP Texting Program Terms and Conditions. If we extended the time needed to make our coverage decision, we will provide the coverage by the end of that extended period. Leadless pacemakers are delivered via catheter to the heart, and function similarly to other transvenous single-chamber ventricular pacemakers. How to Enroll with IEHP DualChoice (HMO D-SNP) How will the plan make the appeal decision? CMS has updated Chapter 1, section 20.32 of the Medicare National Coverage Determinations Manual. How do I make a Level 1 Appeal for Part C services? Will not cover an experimental or investigational Medi-Cal treatment for a serious medical condition. Limitations, copays, and restrictions may apply. Receive information about clinical programs, including staff qualifications, request a change of treatment choices, participate in decisions about your health care, and be informed of health care issues that require self-management. You can switch yourDoctor (and hospital) for any reason (once per month). If you get a bill that is more than your copay for covered services and items, send the bill to us. To be a Member of IEHP DualChoice, you must keep your eligibility with Medi-Cal and Medicare. If the State Hearing decision is No to part or all of what you asked for, it means they agree with the Level 1 decision. IEHP DualChoice is a Cal MediConnect Plan. When we say existing relationship, it means that you saw an out-of-network provider at least once for a non-emergency visit during the 12 months before the date of your initial enrollment in our plan. The PCP you choose can only admit you to certain hospitals. To the California Department of Social Services: To the State Hearings Division at fax number 916-651-5210 or 916-651-2789. Our plan does not cover urgently needed care or any other care if you receive the care outside of the United States. If we do not meet this deadline, we will send your request on to Level 2 of the appeals process. Effective for dates of service on or after January 1, 2022, CMS has updated section 180.1 of the National Coverage Determination Manual to cover three hours of administration during one year of Medical Nutrition Therapy (MNT) in patients with a diagnosis of renal disease or diabetes, as defined in 42 CFR 410.130. If the DMHC decides that your case is not eligible for IMR, the DMHC will review your case through its regular consumer complaint process. Click here to learn more about IEHP DualChoice. Then you can: Again, if a drug is suddenly recalled because its been found to be unsafe or for other reasons, the plan will immediately remove the drug from the Formulary. If the service or item is not covered, or you did not follow all the rules, we will send you a letter telling you we will not pay for the service or item and explaining why. Tier 1 drugs are: generic, brand and biosimilar drugs. More . If we need more information and the delay is in your best interest or if you ask for more time, we can take up to 14 more days (44 days total) to answer your complaint. TTY users should call 1-800-718-4347. Review, request changes to, and receive a copy of your medical records in a timely fashion. At Level 2, an outside independent organization will review your request and our decision. If you put your complaint in writing, we will respond to your complaint in writing. Beneficiaries with Somatic (acquired) cancer or Germline (inherited) cancer when performed in a Clinical Laboratory Improvement Amendments (CLIA)-certified laboratory, when ordered by a treating physician, and when all the following requirements are met: Medicare Administrative Contractors (MACs) may determine coverage of NGS as a diagnostic test when additional specific criteria are met. If you ask for a fast coverage decision on your own (without your doctors or other prescribers support), we will decide whether you get a fast coverage decision. Calls to this number are free. Hazelnuts have more carbohydrates and dietary fibres than walnuts while walnuts have more calories, proteins, and fats than hazelnuts. In most cases, you must file an appeal with us before requesting an IMR. Unless you change plans, IEHP DualChoice (HMO D-SNP) will provide your Medicare benefits. Get the My Life. (888) 244-4347 Terminal illnesses, unless it affects the patients ability to breathe. Information on procedures for obtaining prior authorization of services, Quality Assurance, disenrollment, and other procedures affecting IEHP DualChoice Members. 3. If the Independent Review Entity approves a request to pay you back for a drug you already bought, we will send payment to you within 30 calendar days after we get the decision. During these reviews, we look for potential problems such as: If we see a possible problem in your use of medications, we will work with your Doctor to correct the problem. to part or all of what you asked for, we must approve or give the coverage within 72 hours after we get your request or, if you are asking for an exception, your doctors or prescribers supporting statement. Your test results are shared with all of your doctors and other providers, as appropriate. Learn about your health needs and leading a healthy lifestyle. You must apply for an IMR within 6 months after we send you a written decision about your appeal. The list must meet requirements set by Medicare. If you or your doctor disagree with our decision, you can appeal. For additional details on how to reach us for appeals, see Chapter 9 of the IEHP DualChoice Member Handbook. Network providers are the doctors and other health care professionals, medical groups, hospitals, and other health care facilities that have an agreement with us to accept our paymentas payment in full. All other indications for colorectal cancer screening not otherwise specific in the regulations or the National Coverage Determination above. Our plan does not cover urgently needed care or any other care if you receive the care outside of the United States. What is covered? ii. With IEHP DualChoice, you will still have an IEHP DualChoice Member Service team to get help for your needs. What is a Level 2 Appeal? They all work together to provide the care you need. What is covered: 2023 IEHP DualChoice Provider and Pharmacy Directory (PDF), http://www.dmhc.ca.gov/FileaComplaint/SubmitanIndependentMedicalReviewComplaintForm.aspx, Request for Medicare Prescription Drug Coverage Determination (PDF). Receive emergency care whenever and wherever you need it. (800) 718-4347 (TTY), IEHP 24-Hour Nurse Advice Line (for IEHP Members only) If you have a fast complaint, it means we will give you an answer within 24 hours. You will get a care coordinator when you enroll in IEHP DualChoice. Prescriptions written for drugs that have ingredients you are allergic to. We will notify you by letter if this happens. TTY users should call 1-800-718-4347. We call this the supporting statement.. When you make an appeal to the Independent Review Entity, we will send them your case file. Walnut trees (Juglans spp.) P.O. Topical Application of Oxygen for Chronic Wound Care. What if the Independent Review Entity says No to your Level 2 Appeal? We are also one of the largest employers in the region, designated as "Great Place to Work.". The reviewer will be someone who did not make the original decision. You must qualify for this benefit. Also, its possible that your PCP might leave our plans network of providers and you would have to find a new PCP. The leadless pacemaker eliminates the need for a device pocket and insertion of a pacing lead which are integral elements of traditional pacing systems. We will send you a notice before we make a change that affects you. If our answer is No to part or all of what you asked for, we will send you a letter that explains why we said No. If your problem is about a Medicare service or item, the letter will tell you that we sent your case to the Independent Review Entity for a Level 2 Appeal. Livanta is not connect with our plan. If you prefer a different one, please call IEHP DualChoice Member Services and we can assist you in finding and selecting another provider. If your health requires it, ask the Independent Review Entity for a fast appeal.. IEHP DualChoice recognizes your dignity and right to privacy. You can ask for a copy of the information in your appeal and add more information. A drug is taken off the market. It usually takes up to 14 calendar days after you asked. Initial coverage for patients experiencing conditions not described above can be limited to a prescription shorter than 90 days, or less than the numbers of days indicated on the practitioners prescription. When your complaint is about quality of care. We will look into your complaint and give you our answer. Calls to this number are free. TTY/TDD users should call 1-800-430-7077. Concurrent with Carotid Stent Placement in Patients at High Risk for Carotid Endarterectomy (CEA) There are over 700 pharmacies in the IEHP DualChoice network. If you dont have the IEHP DualChoice Provider and Pharmacy Directory, you can get a copy from IEHP DualChoice Member Services. Click here for more information on acupuncture for chronic low back pain coverage. IEHP DualChoice. (Implementation Date: December 10, 2018). Review your Member Handbook, and call IEHP DualChoice Member Services if you do not understand something about your coverage and benefits. The call is free. You can call SHIP at 1-800-434-0222. To ensure fairness and prompt handling of your problems, each process has a set of rules, procedures, and deadlines that must be followed by us and by you. Here are the circumstances when we would cover prescriptions filled at an out-of-network pharmacy: We will cover prescriptions that are filled at an out-of-network pharmacy if the prescriptions are related to care for a medical emergency or urgently needed care. You will keep all of your Medicare and Medi-Cal benefits. For the purpose of this decision, cLBP is defined as: nonspecific, in that it has no identifiable systemic cause (i.e., not associated with metastatic, inflammatory, infectious, etc. If the IMR is decided in your favor, we must give you the service or item you requested. See below for a brief description of each NCD. IEP Defined The Individualized Educational Plan (IEP) is a plan or program developed to ensure that a child who has a disability identified under the law and is attending an elementary or secondary educational institution receives specialized instruction and related services. Hazelnuts are the round brown hard-shelled nuts of the trees of genus Corylus while walnuts are the wrinkled edible nuts of the trees of genus Juglans. If the Independent Medical Review decision is No to part or all of what you asked for, it means they agree with the Level 1 decision. Bringing focus and accountability to our work. to part or all of what you asked for, we must give you the coverage within 24 hours after we get your request or your doctors or prescribers statement supporting your request. This will give you time to talk to your doctor or other prescriber. At any time, you can call IEHP DualChoice Member Services to get up-to-date information about changes in the pharmacy network. Request a second opinion about a medical condition. Yes. IEHP DualChoice is very similar to your current Cal MediConnect plan. Click here for more information on study design and rationale requirements. Who is covered: The PTA is covered under the following conditions: If you lie about or withhold information about other insurance you have that provides prescription drug coverage. Within 10 days of the mailing date of our notice of action; or. Will not pay for emergency or urgent Medi-Cal services that you already received. Rancho Cucamonga, CA 91729-1800. CMS has updated Chapter 1, section 20.19 of the Medicare National Coverage Determinations Manual. If our answer is Yes to part or all of what you asked for, we must authorize or provide the coverage within 72 hours after we get your appeal. You can tell the California Department of Managed Health Care about your complaint. You can call the DMHC Help Center for help with complaints about Medi-Cal services. You may also contact the local Office for Civil Rights office at: U.S. Department of Health and Human Services. MRI field strength of 1.5 Tesla using Normal Operating Mode, The Implanted pacemaker (PM), implantable cardioverter defibrillator (ICD), cardiac resynchronization therapy pacemaker (CRT-P), and cardiac resynchronization therapy defibrillator (CRT-D) system has no fractured, epicardial, or abandoned leads, The facility has implemented a specific checklist. Our IEHP DualChoice (HMO D-SNP) Provider and Pharmacy Directory gives you a complete list of our network pharmacies that means all of the pharmacies that have agreed to fill covered prescriptions for our plan members.
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