eBay may step in without the buyer asking if there is no valid tracking information available. We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. But once . No returns cannot protect you if you did not describe the item properly, as eBay's buyer protection kicks in. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); Our video below also shows the steps you can take to offer a partial refund on eBay. To offer a replacement or alternate item: How to give a partial refund when the item is returned in a different condition. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. This dragged out the process, caused unnecessary stress and confusion. Additionally, you can advise the buyer that they'll be responsible for covering return postage costs, or you can provide a label. Carefully check the returned item before issuing a refund. I also sent the manufacturers specifications which show compatibility. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. Returns not accepted is outdated online. This can be useful when the buyer isn't completely satisfied with their purchase. eBay and PayPal will not even look at video evidence. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); Instead, I lost money and I got hosed over and over again because EBay doesnt back up the seller. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. I report him immediately and call CSR. See our page on, Would you like us to help with an open return request? You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. I originally shipped the item via FedEx because it's cheaper for heavier items. You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. Regardless of outcome after a 10 year run on PayPal and eBay I will be canceling both of my accounts. In that situation I take photos and videos and share that with the buyer before I take it to a FedEx Business center and ask for a receipt of the drop off. That decision is for him to be allowed to return it. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. But I certainly won't be surprised if I have to allow a return anyway. On the next page you'll see the refund amount. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. Whether or not a seller accepts returns they are always given the option to accept a return when a buyer opens a return request. Otherwise you can consider this closed - nothing more for you to do. You can choose to add a message to the buyer. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under our seller protections. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. var m3_r = Math.floor(Math.random()*99999999999); The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. We've outlined yourresponse options below. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. Once in a while I will have serious buyer (Resellers) who will provide a box and FedEx label. It may only be used to recoup losses when an item is returned used or damaged. Read theSeller protections policyto find out how to qualify to issue partial refunds. 01:47 PM. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. The buyer returned the item used or damaged. See our Partial refund guidelines for more details. The item in question is an electronic stabilizer with moving parts and motors. The seller is required to respond and honor their returns policy. If asked to step in and help, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issuea refundeven if you qualify to give partial refunds under our seller protections. A few days later I receive a not as described PayPal claim. Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. document.write ('&cb=' + m3_r); If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). This is a good option for low-value items. Select your reason for the return. Ebay closes in buyers favor and tells me buyer completed the return within guidelines. They say, Buyer beware but what about the sellers? 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. If the seller (even one with a No Returns policy) demands a return, he does not have to refund until the disputed item is returned, although he may be required to pay for that return. You can see it on the listing if it qualifies. Add a message to the buyer explaining why the refund wasn't full. The seller is required to respond and provide a solution to the buyer's issue. Give a full refund The buyer will receive a full refund. All you had to do was call eBay and it was done. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. In the wrong place? Had a buyer with a sub 5 single digit feedback in 5 years message me saying item was broken but before he leaves a feedback to send him partial refund and he'll keep it. I just sell locally to avoid all shenanigans. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. Returns should be sent with tracked shipping that can be independently validated. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). To start a return, select the item you want to send back from your recent purchases above, or follow the steps below: and select Return this item. You've put 'seller' instead of 'buyer' a couple of times in your first paragraph. I was not trying to show how it 'benefit a buyer". Proof of delivery for returned items Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . eBay Money Back Guarantee programs on international eBay sites. Also a seller you are always going to have bad buyers here and there, its. First his reason for the return was, "Item not working" and now it has changed to"Item not as described". Buying on eBay is literally a licence to steal.. Ebay now excuses partial refund extortions by buyers. Answer (1 of 15): You get a refund. Offer a replacement or exchange: You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. Select. However, if you do, you'll be providing a great customer experience and encouraging the buyer to purchase from you in the future. 04-18-2022 Since they refunded you right away, you aren't required to return the item. Your reply explains just the opposite. I am not a professional seller, I just wanted to get rid of some of my old tech items and thought I could make some of my money back from the original purchase. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. Select the percent you want to deduct from the refund amount. var m3_u = (location.protocol=='https:'? document.write ("
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