Otherwise, Preferential is better for those who visit 8-13 lounges a year. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. On the other hand, this lease does not prevent Regus from suing the member unless it stops terminating the agreement by not making the agreed payments. Thank you,Lorraine BruleGlobal Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. And, therefore continuing the membership is not possible anymore. If processed correctly online, we would not be able to ignore your requests. Regus membership gives you access to workspace in thousands of locations around the world. First paragraph It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. You can quickly and easily terminate your agreement through your online portal (myregus.com), by going to Account > Workspaces and services > End Agreement. Avoid at all costs. You can provide notice at any time during your agreement term through your online account (www.myregus.com) and your termination will be immediately confirmed, as long as it's in line with the required notice. hb```a`` If it has been longer than 30 days, please get in touch so we can investigate further. This place are the worst of the worst. Hi Latasha, ive been trying to get my money back ever since. I await their reply. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. In the next paragraph, you should ask the authority for confirmation of cancellation. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. Or you can upgrade at any time. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. Restoration Fee - $290 ($3.50 per square foot) Once a class has ended, no changes can be made . Best regards, DO NOT TRUST THESE FRAUDSTERS! After being in my new office they are increasing rent by 8.7%. You can also choose a coworking or office membership for 5,10, or unlimited days a month. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. from: 0 per person, full month 0 per person, 5 days a month 0 per person, 10 days a month Enquire now Buy now The perks of a coworking membership. They will claim that the contract states these charges are non-disputable and non-refundable, however when asked to cite the exact section with those words, the reps fail to do so. 1. I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. This will returned to you after seven days unless you visit a lounge and we are unable to charge your registered payment card, e.g. We may have received incorrect data. Assistant Global Customer Service at Regus. Regus will convert your monthly sign up to a 6 month contract using small print in an email. Press J to jump to the feed. Also they thretaten u with debt collector and give all ur personal data for them. Regus offers flexible, high-quality and relatively inexpensive office space. We would like to confirm that your concern is since been resolved as per the details shared with you. For a company as big as Regus to not have a complaints procedure this is appalling. You will see both the start and end date are clearly stated on your agreement; we did not chose the term for you. Global Customer Service at Regus. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. A Regus member`s ability to benefit from membership is compromised when Regus rents the same space to too many people. Regus are not transparent with their pricing. Fully equipped spaces for gatherings of any size. Be part of a vibrant coworking community with dedicated desk or hot desking options. I highly recommend Regus for your professional work. Global Customer Service at Regus. Thanks again for everything I will be happy to recommend your services! Global Customer Service at Spaces. Moreover, forthwith please remove my name from all the associated records too. Thank you for your consideration. Again, unilateral treaties deserve to be called unjust if there does not seem to be a better word for them. Has anyone achieved resolution through the alleged "here to help" email addresses of michelle spires & loraine brle from regus? If you are a business looking for an office to rent, please do not be fooled by the low upfront pricing, this organization is incompetent, greedy, toxic and should be stayed away from. No staff available for contacting on the event day. From,Davis Patrick546 Sociosqu Rd.Bethlehem Utah 4533(939) 343-4534, To,Joan Romero45345 Lacinia AvenueIdaho Falls Ohio 19253. We will be suing Regus for their dishonest practices, complete negligence, and breach of contract. Please know that we would not pass your account to a collections team unless reasonable efforts were made to contact and support you with any payment concerns; this is always a last resort. Stay far away from Regus folks. I have never experienced such horrible customer service! please give me my refund." I have enclosed the cancellation fee with this letter. My membership number is XXX-0000-11111-0000.According to the contract terms, the last date of my membership with you is on {the date}. The unlimited Prestige membership makes sense for lounge lizards who clock up 14 or more lounge visits every 12 months. This article was previously written by Matt Moffit. you pay $100 for membership for your first five months. I signed up on a June 13, 2021, and I asked to cancel agreement on July 19, 2021. I believe both are correct. Service 110 Value 107 Shipping 48 If so I might cancel my Regus ASAP as to not forget. Setting up an automated payment is straight forward and can be done through the online portal. Share your photos and videos with others to prove the truth of your words. Does your user agreement specify proper reasons to cancel? Paid for parking online and have now received parking ticket from private company. These emails include detailed information on prices, terms and the option of ending the agreement if you no longer require our services. Regus membership gives you access to workspace in thousands of locations around the world. Your email address will not be published. Press question mark to learn the rest of the keyboard shortcuts. What the heck? Best, Hopefully theyre just verifying the card (although thats a large amount) and not actually trying to bill me. Create an account to follow your favorite communities and start taking part in conversations. Choose your new virtual address now and build your own plan with mail forwarding and call answering services available. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. 2023 Trustpilot, Inc. All rights reserved. Our account helpdesk also assisted with a late fee; both of these actions show that we do provide good customer service and are here to assist. Around September or October, I asked the Regus receptionist about the procedure to renew my membership agreement, as I had planned to do. This is a very unprofessional way of handling the situation as this concerns health and safety. I havent been able to identify your account. I have had no regrets having my office here and am committed to staying with them. We hold a pre-authorisation charge of GBP14.75 on all new registrations. However, the Plaza Premium Lounges in Sydney, Melbourne and Brisbane will be accessible via DragonPass when those spaces open its doors once more. It was a nice experience with the club. I have a Regus lease and have been trying to cancel the agreement for the past two months. When u disagree (of course 99% of ppl would) they threaten u with lawyer and debt collection. Hope this helps clarify contacts and lack there of and proper notification is still in effect and not excusable by claiming the pandemic. Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. The person that provided me with my quote knew that an auto-renewal would be triggered and hid that from me. how to cancel regus membership/account? It won't go in any direction! **Carry out day-to-day business activities in an equipped private THINKPOD office available for the day. If you refuse to pay their bogus invoices they will send you to collections. A member of my team has contacted you directly and you are free to contact me directly at Lorraine.brule@regus.com if you would like further clarification on these points. Once we established how the Regus billing system is probably supposed to work, we tackled the question about canceling the Regus contract immediately. Dear Ms/Mr {Name of the Recipient}, Hannah in California Please go to www.regus.com/feedback and click the I want to report a problem button. Interested in a new product or service? 2.3. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. How do you update your credit card details? How regus allowed to get away with their hidden automatic renewal. We sent them proof by email confirming that we could use the machines. Best regards,Michelle Spire. Passes purchased in this way are non-transferable and not changeable. We have a team of specialists available 24/7 to help you find the best solution for your business. I really thought that this company would be a good option for expanding our business. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Advice STAY AWAY, Products used:Virtual office {Contact Details}. Access our extensive global network of business lounges, coworking areas, or office spaces. Its a very common part of a business when providing goods or services to customers and then not receiving payment. If the answer is yes, then, according to this article, Regus could probably terminate the lease immediately, and Hannah would still be required to pay the remaining $3,861 due under that lease. The other thing you can do is threaten to file a complaint with your local district attorney and be prepared to follow up on it. - We will send Regus a legal demand letter giving Regus a few weeks to resolve your complaint as demanded. Best regards,Michelle SpireAssistant Global Customer Service at Regus. Can I meet clients or bring a guest into a Regus business lounge? . If your home club is open, your best source of billing or membership information is to contact them directly . My review may get lost in the mix because there are an abundance of negative reviews about Regus and justifiably so. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. We are in the middle of a pandemic in which both our economy and our way of life have changed, and corporations everywhere have had to make unexpected accommodations. A member of my team has contacted you directly to clarify this and please remember that information such as agreements and purchase confirmations can be access through the documents area of your online account. Again, I was given no information about the impossibility of terminating this agreement until the end of 2022. They reference their terms and conditions and just continue to charge me month after month. Without further options, I contacted my credit card company and they put a stop on the payment. So, I would like to request you to cancel my membership with you kindly. Connecting your device to a video conferencing-enabled meeting room. The opportunity. I would like to request you to cancel my membership with you kindly. Id like to be able to help but havent been able to identify your account. I couldnt see your email address or Regus account reference in your message. This is held for seven days only as a fraud-prevention measure. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. They automatically renew your lease without your consent and when u want to leave, they wont return ur deposits. However, DragonPass permits you to cancel and refund an unused single-entry lounge pass if youre not able to access the lounge due to travel restrictions or other reasons. In November, when my circumstances changed, I attempted to give 3 months' notice to end the Agreement, as required per the Terms of Service. Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)? I read all the negative reviews here and I agree Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. In conclusion, careful when u sign with regus. As a member, you join a thriving, collaborative community of like-minded professionals, with opportunities to make new connections wherever your business takes you. If payment is not received by the due date, we incur administration in managing your overdue account and, though we would like to avoid charging you for this, we will need to pass on a late fee to you. Hi Vladyslav, This review was chosen algorithmically as the most valued customer feedback. In a minute, I`ll illustrate this by showing you what specific actions Hannah took and what result she got (spoiler: she won!). So, I don't think there won't be an issue with it. Not only they refuse to return my deposits they also threaten me with lawsuit I contacted Regus immediately to explain the situation and cancel my service. Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . {Name of the recipient} If not, let us think for a moment about the case law. I sincerely apologise if you have experienced billing errors. This has resulted in our staff not coming into work because of unfavourable working conditions. If you join us with a lounge membership, you will have unlimited access to any of our business lounges whenever you choose. They denied any responsibility for their system malfunction. Hi Andrew, at least on my Regus account I am not required to have card details entered. Regards, Best wishes, Regus sold me a month-to-month office lease, but then when I cancelled before the end of 1-month, tried to extend my lease by an additional 1.5 months, and also refused to refund my deposit. Not most people, I bet. Michelle Spire Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? They still continue to send invoices with no one responsible to be there to answer. No need to book in advance - just drop in to any of our thousands of locations in city centers, business parks, transport hubs, and service stations, worldwide. AvenueErie Rhode Island 24975. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. The agreement is fixes for a year but circumstances have changed and I have explained that the rent cost will . Again, there is no information in either the Agreement or the Terms about terminating after the automatic renewal date. Were clear about this from day one. Please email me at Lorraine.brule@regus.com with your company name and details. You could browse the lounges participating in DragonPass, sign up for a free account, and buy access to one. Subject - Membership cancellation Dear {Name of the Recipient}, First paragraph - It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come.I would like you to please confirm the receipt of the letter and the cancellation. Thank you for setting up this process for me. The center itself have no problem and sales are nice before you join. I can see those individual prices, but can you expand on how you would join DragonPass for free? 1. The quality of Regus office space is good and available services/appliances were reliable. All DragonPass memberships also include up to 25% off dining discounts with selected airport outlets, including across Australia. think about how low this company is. 2.3. So I assumed the purchase transaction failed and chose a different vendor. Products used:I signed up for a virtual office space. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Are there other similar companies to regus that are less expensive or better? Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Youre also able to submit a query through the Help section of your online account and our dedicated team will support you.
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