The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the dispute through your eBay account. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. So, the transaction in question was certainly not consistent with my history. It is not what they offer. so i rang ebay urgently within 10 mins of purchase and asked them to cancel the purchase and refund. The follow-up emails are no more . Leave the Archive. The steps or stage for merchants are simple: Log into your PayPal account; with provided email address; Select the 'Resolution' tab, and choose 'Closed Cases' from menu options; and then click on the 'view' drop-down menu. NO_PREFERENCE. Click the "Appeal" button next to the case you want to appeal. No, you don't have to have a bank account to open a PayPal account, but unless you do have one, you can't become "PayPal Verified". PICK UPS: Pick-up customers must make payment 24 hours prior to a pick-up. Save my name, email, and website in this browser for the next time I comment. Hi i am also waiting on 40 pounds worth of refunds from paypal but they close the case and dont give me the money 4 times worth 40 pound i had two refunds for postage and the other two were goods that they couldn't send. I stressed more than once, that I was worried I had lost my mine, and that time frame was a problem for me. Contrary to what the company said, its decision isnt final. Case: Hard Case FAIR - The item is in a well-used condition it may have light scratches or wear and need cleaning. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Transfer money online in seconds with PayPal money transfer. Let the seller know why you're closing the dispute, then click Close dispute. I have exctly the same problem , case closed after one day , the message i got was i did not reply within 30 days , what?, i purchased an item from ebay the previous day?, then the seller closed his account , ebay sent me a message that the sellers account had been compromised and that i should go through the resolution center to get my money back , so i did this and they closed the claim within 1 day say that i had not replied in the 3o day limit , unbelievable , so no money back and no item , paypal also closed the claim stating not enough evidence , its disgusting and fraudulent , it seems small claims court is my only option as i have tried to phone both ebay and paypal and one just blames the other , very clever! Ive never sent anyone money in dollars. Enter your Username and Password and click on Log In ; Step 3. This will show you the details of the transaction like below. As of May 12th I have still not received a refund or any signs of a refund. Ive lost $900 and PayPal is not supporting me. Nwver talked tonthe guy, never seen the guy and he never even came close to my home. What happens if the seller has no funds to issue r What happens if the seller has no funds to issue refund. The item was tracked as far as the city but then nothing else. Leave the Archive. How to Respond to a PayPal Dispute. Hello, English is not my first language, I found a shop that sells sewing machines when I paid the price I've noticed two odd things, 1- it was a Chinese address not European unlike the website 2- I wasn't directed to the site unlike the usual thing, there was no order or shipping info..etc and wh. Case Closed, it says. 1999-2023 PayPal, Inc. All rights reserved. What happens if there is no money in her account to refund me now? Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. You filed a local police report. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Within 30 minutes, I received an email that PayPal had again denied my claim, and they added that Based on our review, we found this transaction is consistent with your PayPal payment history.. I have to say that I have not received the item, but the case is closed due to an unauthorized transaction. To appeal a case decision, navigate to the PayPal website, sign in to your account and click "Resolution Center," located at the top of the screen. By browsing this website, you consent to the use of cookies. tips on managing and growing your business. Well use cookies to improve and customize your experience if you continue to browse. Not sure how it can have gone in your favour if you did not escalate to a claim and get paypals decision? Over 70,000 weekly readers learn about local concerns, area sports, charity events, legal notices and entertainment in their community. I bought a Incontinence Sheets online and after 2 weeks of waiting I contacted seller and explained no Incontinence Sheets received. Item needs re stringing. Synchrony Bank outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. PayPal account hacked and closed Edit: to solve this, I created a new account based on the old email of the closed one, then contacted the support. However if you funded the original Paypal payment to the seller with a card then it won't go back to your paypal balance.Once marked as completed it will automatically go back to your card. You are viewing the PayPal Community Archives. Learn more and manage your cookies, Fix transaction and account related issues, Join the discussion with PayPal customers, Get help with using any of our PayPal products, Find out how PayPal works for your business. But when i ordered one for myself directly from SMARTER it arrived totally different, wrong HD size, etc, within a day i demanded a refund, they agreed, gave me the shipping label but as soon as i sent it i received another phone again, when i asked them about it thy said they rushed a replacementbut i refused and demanded they take this one back as wellit also had issues with the battery!, they again provided a label and i sent it back.. During this process Smarter called me and tried to convince me to try another phone, it was at this point that i decided to raise a paypal case and also contact my bank to know if they could get involved as the laws of returning an item even if i did not like it is 14 days., assuming the 14 day law was on my side all this would be over with fasterun fortunately it turned out to be a long story like yours.. After waiting ten days i got a call from SMARTER claiming that they will refund me only if i close the paypal case. Docs Current Last updated: October 12th 2021, @ 6:58:00 pm. So an item not received case that I had opened was closed in my favour on April 25. I fear that the seller may have has refund remorse and withdrew the money out of her PP . 1999-2023 PayPal, Inc. All rights reserved. Hopefully, that would have generated a response from a real person. Once a case is closed, it can't be reopened or escalated to a claim. and our However, it took 2 or 3 days to state this claim. From my point of view if buyer or seller cannot process dispute which was opened by them self'sshould not effect other party which was communicatedand do everything to solve issue. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Today with I see on my account, with no email from PayPal, see the case has been close. . mercy doctors near strasbourg. Select . Chargeback: Buyer contacts their card issuer and requests a refund. Due to increasing credit card fees and changes to PayPal's terms and conditions, anyone requesting a refund prior to a group break taking place will be charged a cancellation fee of 5%. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Paypal instructed me to send the goods back by a tracking service and they would refund the cost of the item and 15 of the 18.55 postage costs. For more information, please see our By browsing this website, you consent to the use of cookies. From reviewing your account, we have found that the activity on your account does not stand out as unusual or suspicious and no evidence was found that a third party had accessed your account to complete the transaction.. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Still ongoing, paypal said i can reopen the case as soon as the post office reports movement with the tracking number, i just wrote an email back to the post office replying to them, they asked me to describe the packagei find it odd that they cant find a package 1 meter tall and or misplaced it or the tracking info., i have sent and received at least 6 packages back and forth to china with EMS during this whole period so its odd. The seller never shipped it. Of course, you should not be liable for a transaction you never made. Join our impressive list of advertisers and supporters that say they saw it in The Post Newspaper. however the customer support person . Is there a way to open it again? I just fear I wont get my 2 grand back. I immediately reported the transactions to PayPal. Leave the Archive. Let me say start by saying, I don't use PayPal much, which may explain what follows to the more seasoned, but I've just come out of a transaction with a pretty bad taste in my mouth as a buyer. Exactly four hours later, I received the message that my claim was denied, and they did not discover any unauthorized transaction. i am having the same problem but i dont know if i should just wait. refund from usenet.nl I signed up for trial on usenet.nl for 14 days but the the service is an scam. if Paypal fails to do so,then you go to your cc issuer and file chargeback,you have 180 days. Click View next to the dispute you want to close. And on case details it says .."The case was closed in your favor!" But no refund, no email no nothing from Paypal. To contact Grubhub for a refund, you can email them at [email protected] or call them at 1-855-430-4287. . This content may be old or outdated. It is not what they offer. But no refund. Has anyone else been having a tough time getting a refund lately? Account . At least, not in my experience. It conducted an in-depth review of many factors and transaction details. i purchased a graphics card for my son on 12th April for 383. within 10 days. I opened a dispute on PayPal, reporting an unauthorized transaction. If paid with PayPal balance it should be instant or is bank payment, it may take 3-7 business days and will go back to your PayPal balance. The process is the same on both PayPal's website and the mobile app. Because there is no buyers protection option available if you transfer money as a friend. i'm not sure if anyone can advise, as customer suppiort is closed for paypal and ebay currently. more than likely they were the ones who closed the account which could explain why no one at Chime . I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. This way, we make sure your chances of being fully refunded are high. i spoke on the phone to one of paypals colleagues he was useless and rude its been two months all companys have sent an email confirming they returned the money and yet i have nothing i am taking this further as this is stealing paypal are with holding it for no reason and wont answer my questions. Something needs done as i am obviously not the only person. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The Cancellation Fee is to cover the credit card and PayPal fees that are not reimbursed to us when we issue a refund. Connecting to the community is what The Post Newspaper is all about. The tab will open into a new window with an online . how long did it end up taking to get your money back. Cookie Notice I bought an item for $1,975 back in June. Border security, tax relief and raises top list, NASA Spacewalk Sets Stage for Future Solar Power Systems, DOWN HOME WITH GALVESTON COUNTY DEMOCRATIC PARTY CHAIR, AMOCO Federal Credit Unions executive leadership team at its 85, Dickinson alum Chris Welch added more trophies, Dickinson High School livestock judging team. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If that fails then if you funded the payment via a card then contact the card issuer and see if they will chargeback for you. You are viewing the PayPal Community Archives. Why are there $900 in fraudulent charges on Saleh Tavassolis PayPal account? Is there anything you can do to help me? When this dispute was closed recently, you should have been sent an email advising exactly why the case was closed. Now, when the claim was "under review" by PayPal, the item has been delivered.Refund and payment method instructions Fast Shipping No Risk Appraisal Over $30 High security and perfect security system, we use PayPal's rich anti-fraud experience, the industry's lowest risk loss rate (only 0.27%), less than one-sixth of the traditional . All Access Digital offer for just 99 cents! I would retain the item however, in case the seller appeals paypal's decision and item return is required down the track, which I think is unlikely given paypals recent advice to you, however better safe than sorry. I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). For $10 a month, GrubHub+ and Seamless+ will . PayPal Refund Time. Privacy Policy. I wish I read reviews online about their business before sending them money. A week later, PayPal refunded your $303 without offering an explanation. send the compensation demand letter to the merchant directly and include the VISA or Mastercard codes relevant to your case. How did you fund the payment? The process can include identifying and addressing the issue, facilitating communication between the buyer and seller, and finding ways to resolve the dispute in a mutually satisfactory manner. I still haven't received any refund from PayPal, 5 days have passed since the cased was closed in my favor. Obviously, you should never give your password to anyone. Once a case is closed, it can't be reopened or escalated to a claim. Chime is an online-only financial technology company that partners with two banks to offer checking and savings accounts. I cant open new dispute refund from usenet.nl I signed up for trial on usenet.nl for 14 days but the the service is an scam. It all depends on your payment method. Buyers files disputes/claims directly through PayPal (Resolution Center or phone call) Dispute phase: The buyer and the seller can come to a resolution without PayPal's involvement . To which he basically said, thanks for calling and put the phone down . You'll need to contact the recipient and request a refund. Request a Paypal refund correctly and get your money back FAST! . (The Resolution Center is only accessible on a web browser, not the PayPal app.) All payments have to be submitted at www.shopgoodwill.com Pick-Up Schedule: Monday - Friday : 9:00am-3:00pm Saturday-Sunday: Closed for Pick-Up Pick-Up Customers must provide their picture ID and order number to receive their order. There is a lot of confusion from people in regards to eBay and PayPal disputes. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Privacy Policy. It's the certainty. @kernowlassThank you, I don't seem to be able to escalate the dispute to a claim. You need that kind of documentation to prove that these were not legitimate charges. Contact him at elliott.org/help or chris@elliott.org. Message 2 of 16. If you file a dispute with Paypal - and then escalate it to a claim, as Paypal encourages you to do - there is only one situation in which Paypal won't then immediately dismiss your claim, making it a win for a non-compliant, non-responsive, or just plain sleazy seller. The return was being sent from the UK to Israel. Does it matter if the case is already closed? View your open cases. I was robbed of my money on usenet.nl. We would not just close a dispute without having a reason for closing the case. I fear that the seller may have has refund remorse and withdrew the money out of her PP account and bank account so I cant get refunded. What should I do now? PayPal gives itself 10 to 14 days to investigate a claim like this. Twice weekly, The Post newspaper delivers information on businesses and services to our readers all over the county. I said no, and as he canceled the item, so could he refund the money. Once a case is closed,itcantbereopened orescalatedto a claim. First, go to PayPal's Resolution Center. My husband got ipads and iphones from SMARTPHONE in the past but through resellers like ebay, backmarket etc, NOT A SINGLE PROBLEM! A: Wow, that was fast. What was happening when the eBay disputes process was introduced was that some customers were receiving a refund from both PayPal and eBay. I cannot report the problem. If your case is in the dispute phase, you can exchange messages with the other party to try to solve the problem. Can I Request a Refund Via. If you purchased your item on eBay, you may be able to file a claim with eBay by going to theeBay Resolution Center. On August 22nd the items were received and on August 24th, the claim was closed in my favor with a full refund. How do I . as soon as you open a case,PAYPAL/ebay will withhold the amount from her paypal account,but often seller does not have much money in her PAYPAL account,so Paypal will give her days to transfer fund into her Paypal account to refund you. This content may be old or outdated. Example, i would call PP to ask about the case and be told the bank was blocking it, after dozens of emails and calls i was then told the case was in my favor and i should see the refund appear in my bank within a few days, more days past NOTHING, i call back and be told i was misinformed and that i should contact my bank!, i went back and forth 7 times in the last 40 days with this BS, i told them i had recorded the calls where they told me i was been refunded then another person could claim the person i spoke to was new, young and one time she called the agent a intern to literally assert that they all made mistakes and instead blame my bank for blocking the refund..how ever the bank says it is paypal! David Day Owner/Publisher brings over 45 years of newspaper experience to The Post Newspaper. I should add that on the 10th PayPal closed the case in my favor because she decided to issue a refund. There was no warning or request for confirmation. The agent told me, the cased had been closed as "for an item not received". Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Privacy Policy. Our staff is dedicated to provide over the top service, fresh ideas and exciting new ways to market business. How to cancel a paypal transaction frommybank account. Visit the Resolution Center to view the status of your case. I then called paypal and told them i was seeking a solution either via Paypal or the bank, so because i mentioned i called the bank (no case opened yet) paypal immediately claimed the bank was blocking them from refunding me the money., i asked the bank how long they would take to refund me and after they looked at the documents they said 45 days!, i was like no way..so they assured me they where not blocking anything in emails which i shared with paypal later., regardless, paypal after confirmed i returned the item they told me i had to wait up to 75 days for a refund! . In this case, the buyer is claiming they ordered and paid for an item but didn't receive it. You could have appealed this to someone higher up at PayPal. You've already filed a case for this transaction. Thats disappointing. I want a refund Transaction not covered., After reviewing your case, we found that the reported transactions were not unauthorized and hence couldnt be covered under PayPal Purchase Protection. Christopher Elliott, King Features Syndicate, Inc. 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