To do so, visit your in-app Settings > tap Card Readers > select your reader from the list > tap "Forget this Reader." You can also disconnect the reader . Based on the issue you are describing, you will definitely need to get in touch with one of our support agents sooner than later. For iOS devices, this can be found in Settings Bluetooth. on Square SPC2 Contactless and chip reader User Manual, Square stand ipad Reader and Dock User Manual. Keep your Square Reader for contactless and chip & PIN charged and in place for quick, seamless countertop transactions by attaching it to the Dock for Square Reader. Or, you can use Square in Offline Mode. Keep your customers card in Square Reader until prompted to remove the card. If you see a blinking red light, that means your Square Reader battery is low and should be charged immediately. Taking insert payments with wet credit cards can also cause water damage. MORE OPTIONS AGREE. Confirm that your customers card has a chip, meaning its EMV-enabled. Use a small object like a hair pin, pen cap or paper clip to firmly press and hold the button on Square Reader for 20 seconds or after the four lights stop blinking red. You can also reset your Square Reader to disconnect it from all previous devices: Charge your Square Reader for at least 20 minutes. Make sure all connections are fully engaged before charging your device. The Bluetooth connection may be out of range and could disconnect. This indicates that the USB Card Reader is unable to communicate with the MFP device. Square Tax Reporting and Form 1099-K Overview. Turn on Bluetooth from your devices settings. To do so, visit your in-app Settings > tap Card Readers > select your reader from the list > tap Forget this Reader. You can also disconnect the reader by holding down the button on the reader for 20 seconds, until the red lights stop flashing. If you are attempting to pair your Square Reader with a new device or switching the Square Reader to a different device, you must first forget the connection to the previous device. You can charge the reader by connecting the included USB cable to any power source. Once your Square Reader is ready to be paired, open the Square App. Reorient or relocate the receiving antenna. If Square Reader lights turn green, youre all set. Pet crocs and red carpets: Africa's top shots. Keep the connectors free of foreign objects and debris. Press the button again to turn Square Reader on and observe any lights on the reader. However, there is no guarantee that interference will not occur in a particular installation. Hello! The four LED lights displayed on your contactless + chip reader will tell you all you need to know about your reader, check out the guide below: Note: If you dont see one green light to initiate a payment after 30 seconds, please tap Re-enable Apple Pay and Contactless in the app. Square cables and wall chargers are tested thoroughly and adhere to government standards. Rapidly flashing blue and orange: The reader has finished installing a software update. The tips below usually fix most charging issues customers encounter with the reader: Make sure Square Reader is firmly plugged into the USB hardware hub of your Square Stand or into a grounded AC outlet. Once the Buyer is ready to make a purchase, the Seller inputs the transaction into the Square point-of-sale (POS) and presents the Buyer with the amount owed. In addition, the contactless and chip reader works alongside the magstripe reader to swipe chip cards and magstripe-only cards. For the benefit of others who may find this topic, if you need to review, or make changes to your account, billing etc, anything sensitive please contact us via the the Shopify Help Center, selecting the live chat, email, or callback options. If Square Reader lights turn on, youre all set. Navigate to Virtual Terminal > Take a Payment. To do so, on your device, head to. To do so, head to Settings > Privacy > Bluetooth and enable permissions for the Square app. If you see Failed to Pair when attempting to pair a Square Reader: Go to Settings > Bluetooth on your device. 0:00 Intro 0:10 Device troubleshooting0:38 Reader battery level0:54 Bluetooth troubleshooting1:20 Reboot your reader1:50 Re-pair your readerIf you're having . If the lights on the Square Reader dont turn green, firmly press and hold Square Readers button for a full 20 seconds. Where can I find general information about this reader? Check that your Square Reader has adequate battery. To protect your device: Do not use strong magnets, hook-and-loop fasteners (like Velcro), adhesive, or mounting hardware not tested by Square to frequently mount and unmount Square Reader. Find your Square Reader and click Forget. After 20 seconds, release the button and wait 10 seconds. Report incorrect product info. Visit Square Shop to learn more. Press the button again to turn Square Reader on and observe any lights on Square Reader. Next, youll enter some personal information about yourself, including your name, address, birthday, last four digits of your social security number, phone number, and how youll be using the Square reader. Plug in Square Reader for at least 20 minutes to be sure its charged. Were experiencing issues that may affect your Square services. This next bit isnt quite software related, but its worth mentioning all the same: Square Terminal comes with a promise of 24/7 phone support. Confirm that your customers card has a chip, meaning its EMV-enabled. Confirm that your customers card has a chip, meaning its EMV-enabled. Check out our video on Accepting Chip Card Payments with the Square Contactless and Chip Reader for additional help. If you see a blinking red light, that means your Reader battery is low and should be charged immediately. If you have Sony projection TV red light blinks 3 times, and the lamp has reached a high temperature. If you see any debris or damage to a cable or any connectors, discontinue use and contact Square Support for a replacement. To protect your Square Reader from everyday wear and tear, we recommend using the compatible cases, mounted, and charging dock featured in Square Shop. Why is my stainless steel exhaust rusting? If your Square Reader is in a dock, plug the dock's power cord into an AC outlet. To keep you safe and your devices working properly, we recommend you follow these guidelines: Always charge your Square products with the included cable and certified USB charging sources. Accept EMV chip cards, Apple Pay, Android Pay, and other NFC payments fast. 600, San Francisco, CA 94103. Turn on Bluetooth in your device settings. If your Reader is in a dock, plug the dock's power cord into an AC outlet. Plug it into an optional Square Stand or USB wall charger to keep your reader powered all day long. Turn on Bluetooth from your devices settings. If you see red lights, youve held the button too long and need to try again. Square Reader connects wirelessly with the iPad 3 or later. Remove moisture by allowing Square Reader to dry out with the insert slot facing down. The Square chip card reader does require charging, but each charge lasts quite awhile. Turn on Bluetooth in your device settings. Click Like to let me know! Bluetooth will automatically turn off when your reader is in a dock connected to a Square Stand by USB cable. Learn more about pairing your reader and getting set up. If you see red lights, youve held the button too long and need to try again. You can continue to use your chip card reader, but you wont be able to use the contactless and chip reader at the same time, as they dont work together. Locate the Square app you wish to update in your list of apps and tap on it. The first and last red lights are flashing. Bluetooth will automatically turn off when your Square Reader is in a dock connected to a Square Stand by USB cable. Verify that your reader can go into pairing mode. How do I check the battery level of my reader? To keep you safe and your devices working properly, we recommend you follow these guidelines: Always charge your Square products with the included cable and certified USB charging sources. Yes. Check out our video on Accepting Chip Card Payments with the Square Contactless and Chip Reader for additional help. Review these troubleshooting tips they solve the most common issues people have with the reader. make sure you are using the most recent version of the Square Point of Sale app by heading to the App Store on an Apple device, or the Play Store on an Android device.Next, make sure that your Square Reader has enough charge to pair with your device. Airplane Mode disables Bluetooth on your device, which will cause your Square Reader to disconnect. Get the most life out of your Square Reader for contactless and chip & PIN by avoiding damage to the hardware. Square hardware can only be used in the country where it was originally purchased. To protect your device: Do not use strong magnets, hook-and-loop fasteners (like Velcro), adhesive or mounting hardware not tested by Square to frequently mount and unmount Square Reader. Remove moisture by allowing Square Reader to dry out with the dip slot facing down. You can check the battery level on your Reader by tapping the small button on the side. Can I use the contactless and chip card Reader in Offline Mode? Buy a Magstripe Reader from a Retail Store. Learn more in Squares comprehensive guide to Apple Pay. The lights on your reader will flash orange, then red, and then they will stop flashing. Most people dont carry a ton of cash around anymore. If your Square Reader is in a dock, plug the docks power cord into an AC outlet. Before you attempt to connect your reader, make sure that your Square Reader is ready to be connected. Questions requiring a reply can be sent from the contact link at the top of this page. Close and reopen the Square app on your device. Can I attach my Square Reader to my mobile phone or tablet? Immediately release the power button when you see the four orange lights. Any of the reasons above can cause the reader to become "tampered" with - the tell tale sign is typically two red flashing lights, on the outermost corners. Once the lights flash off, your Reader has been rebooted.Before you re-pair the Reader, toggle your Bluetooth setting off, toggle back on and then turn your phone or tablet off and let it rest for 30 seconds. This feedback is used only to improve this Support Centre article and is not sent to our Support team. Any further than three metres may mean your Bluetooth connection is out of range and could disconnect. If you see Account Ineligible, your Square Reader may have been purchased in a different country or your Square account may not be activated for card processing. This puts it into pairing mode TapIn the Square app, tap Charge and wait for a single green light to appear on the reader. AMA With 2H Media: Planning Your 2023 Marketing Budget, Finding a Gap in the Market to Build a Brand. After 20 seconds, release the button and wait 10 seconds. If you have an iPad 2 with a Square Stand, you can connect the reader directly to the Square Stands USB accessory hub. Its easy! After 20 seconds, release the button and wait 10 seconds. Press card reader button and check that it shows green lights, if it shows 1 red light or no lights, this means the reader needs to be charged. For more information, check out these resources: Note: If your customer is not physically present, use Square If the Square Reader lights turn green, youre all set. Square hardware can only be used in the country where it was originally purchased. Why does my app say Account Ineligible when connecting my Square Reader? No, the chip reader itself has a battery built in. If the lights dont turn on, please try again. Square cables and wall chargers are tested thoroughly and adhere to government standards. Turn on Bluetooth in your device settings. Why doesnt Square Reader connect wirelessly with my iPad 2? If you are seeing all 4 red blinking lights, it sounds like youve held the button for too long, and the reader has been reset to factory settings. Store your devices and cables in a safe place away from moisture, extreme temperatures and debris as these can cause fire, electric shock, injury or damage to your Square product. 0:00 Intro 0:10 Device troubleshooting0:38 Reader battery level0:54 Bluetooth troubleshooting1:20 Reboot your reader1:50 Re-pair your readerIf youre having trouble pairing your Square Reader to your phone or tablet, there are a couple of troubleshooting steps you can try / to get things back up and running.First, check and make sure that your devices operating system is up to date. Your Square Reader may have entered sleep mode, Close and reopen the Square app on your device, Check that your Square Reader has adequate battery, Restart your phone, tablet, or other electronic device, Turn on Bluetooth from your device settings, Move your Square Reader away from common sources of Bluetooth interference, Pairing your Square Reader for the first time, Pairing your Square Reader with a new device, My Square Reader wont accept card payments. If it does not connect after pressing the button once, press and hold for ~5 seconds until it shows flashing orange lights. this device must accept any interference received, including interference that may cause undesired operation. If you continue to have trouble with your Square Reader after trying the above steps or if your Square Reader is still connected to another device, you can reset your Square Reader: Charge your Square Reader for at least 20 minutes. Explore POS SoftwareSquare has a variety of point-of-sale solutions to fit your business, whether you run a restaurant, sell retail goods, book appointments, or just need a versatile POS for whatever comes next. Get the most life out of your Square Reader by avoiding damage to the hardware. Check out the Dock for the Square contactless and chip reader. It doesnt store any specific account or bank account information, and it can be used to accept payments from multiple Square accounts. The USB hardware hub on my Square Stand is full. Press the button on your Square Reader once and wait for it to reconnect. On your phone or tablet, tap into the Bluetooth section in your settings. Why doesnt Square Reader connect wirelessly with my iPad 2? Square hardware can only be used in the country where it was originally purchased. Can I use a splitter to connect my Square Reader? This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Thanks, we'll work on improving this article. Can I use any USB cable to charge the reader? You can purchase additional readers from the Square Shop for 10 dollars. Leave it in place until you see four green lights. Youll get a confirmation message in the app and see 4 green lights on your reader when its time to remove the card. If the lights dont turn on, please try again and make sure to firmly press and hold the readers button for a full 20 seconds. Once you place an order, your reader will arrive in 5 to 7 business days. Avoid using Square Reader in wet environments and avoid getting water or liquid in the insert slot. Use of third-party accessories not tested by Square to secure Square Reader to surfaces can add tension or pressure to the device, which can cause damage. A detailed overview on the liability shift and what it means for your business can be found in Squares liability shift guide. After 20 seconds, release the button and wait 10 seconds. Square Dock for Square Reader 3,629 $23.99 Frequently bought together + + Total price: This item: Square Reader for contactless and chip $38.40 Square Dock for Square Reader $23.99 Square Reader for magstripe,Lightning Connector $9.88 ReadyWired USB Charging Cable Cord for Square Contactless and Chip Reader 37 Amazon's Choice in USB Cables If your Square Reader is in a dock, plug the dock's power cord into an AC outlet. Select your connected Square Reader > Forget This Reader. Before setting up your Square Reader, make sure you have a compatible device with the latest version of the Square app. Why does my app say Account Ineligible when connecting my Square Reader? The lights on your reader will flash orange, then red, and then they will stop flashing. Your customer can then hold a contactless device or card near the reader to trigger payment.DipIn the Square app, tap Charge and wait for a single green light to appear on the reader. To wake up your Square Reader, press the button on your Square Reader once and wait a few seconds for it to reconnect. To protect your Square Reader from everyday wear and tear, we recommend using the compatible cases, mounted, and charging dock featured in Square Shop. Power Off the Printer, Wait Two Minutes, then Power On the Printer. Do not let go of the power button until after the red lights have stopped flashing. Plug in Square Reader for at least 20 minutes to be sure its charged. To conserve battery, your Square Reader will automatically enter sleep mode if it hasnt taken a payment for two hours, and the message Press Button on Reader Learn More will appear in the Square App. Move your Square Reader away from sources of Bluetooth interference such as microwave ovens, cordless phones, fluorescent lights or using your Reader on a metal table. Once you go into Airplane Mode, connect your Bluetooth back on to be able to use your reader. Always charge your device in a well-ventilated area. Yes, you can use any standard micro-USB to USB cable, but the reader comes with one for this purpose. No, Offline Mode isnt currently available on Square Reader for contactless and chip & PIN cards. Do not let go of the power button until after the red lights have stopped flashing. If the Square Reader and device are more than three metres apart, move your Square Reader and device closer when in use. You can read a product overview, find tech specs, and pricing info here. Shipping details Estimated ship dimensions: 4.48 inches length x 4.48 inches width x 1.33 inches height Estimated ship weight: 0.37 pounds In case you are looking to take magstripe payments while in Offline Mode, disable Wi-Fi only and you will maintain your Bluetooth connection. Before you attempt to connect your Square Reader, make sure that your Square Reader is ready to be connected. See Apples article on Bluetooth interference for additional information. Consult the dealer or an experienced radio/TV technician for help. Once you have unpaired the Square Reader from your phone or tablet, youll need to reboot the Square Reader itself. Yes, just make sure you have a strong Wi-Fi or cellular data connection to process payments and that your reader is fully charged before use. Make sure all connections are fully engaged before charging your device. If you continue to have trouble with your Square Reader after trying the above steps, you can reset your Square Reader: While Square Reader is charging, use a small object like a hair pin, pen cap or paper clip to firmly press and hold the button on Square Reader for 20 seconds. Keep the connectors free of foreign objects and debris. Can I use the reader while my mobile device is connected to other Bluetooth devices? Hold down the power button on your Square Reader for approximately 20 seconds until you see red lights stop flashing. Your Square Reader must be within three metres of your device. The Bluetooth connection may be out of range and could disconnect.
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