They ended up canceling my order after i made 3 payments. Wonder what the long-term implications on quality, service/warranty is. Everytime I talk to this company I want to throw the hot tub out in the street. A new work order has been created to diagnose possible pressure issue, with the direction of replacing any removed insulation. Only he didnt actually fix it. My advice is to cancel your order and if they say no file a case in court based on the 2-3 week delivery time posted on there website being a misleading lie sales tactic. They are the manufacturer and the sellers. Aqua Living Factory Outlets - Hot Tub Insider Then after being reassigned to multiple techs who had non working numbers or full voicemail boxes someone came to fix the leak. A hot tub that doesnt heat properly is understandably frustrating. Browse a huge selection of Hot Tubs & Spas and many Spa Accessories available from reputable brands such as Dr. Wellness, Catalina Luxury Spas, Hudson Bay, and Plug & Power available at affordable prices from Aqua Living Factory Outlets. Tuff Spas is a rotational-molded hot tub manufacturer established in 1999 by CEO and Founder Dave Midkiff. Between our great prices, wholesale options, stellar customer service, and easy to navigate website, its never been easier to get your hands on these products. They are all under 5k. I have now stepped up the phone calls to every other day in the hopes of making progress. We ordered in may its now October we are still getting the run around n feel like we may have been scammed. Amy takes a trip to LPI's new facility in Johnson City and finds about about the company's acquisition of Catalina Spas. Well guide you through the process. I call the factory and they gave me regional representative I ask to trade up to a current model yup another $1000. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. There is so much I want to say, but the ONE thing that stands out above all is a complete and total LACK OF INTEGRITY. They claimed it was a mistake - however, after all the back and forth with them, I truly wonder if there are more customers that experienced the same issue. I would just like my money back so I can go purchase a hot tub cover with the metal strips built in. Seating: 3 Gallons: 350 Weight: 945 lbs. However, that date kept being pushed and finally the hot tub was delivered in Dec 2021. Up to $1,000 off your spa! "This decision did not come lightly, and we are grateful for over 10 years of dealer-supported growth. I have had absolutely NO luck in contacting the salesperson, Scotty Baker at LPI Inc. to set up a return of the cover. I told them I knew I was out of warranty, wasn't wanting anything free but needed to know who to call. Catalina Spas - Luxury Hot Tubs - Best Hot Tub Brand | Catalina Spas We have found information that says there is cooling off period and think this would apply. I come to find out this control panel is a known defective component but they continue to ship out the same control panel. LPI Eliminating Dealer Program | AQUA Magazine Oct 30, 2018. Here well discuss what these contaminants are, why they manifest in the form of foam, and what you can do to remove them from your spa. Up to $1,000 off your spa! What state do you live? I ordered my hot tub on 8/14 and was told it would be 7 to 12 weeks. lpi aqua living - The North Creek Clinic We do not work for this company nor represent them, but we like many others, are searching for a good quality hot tub brand. Then an estimated completion date of June 26. Note that complaint text that is displayed might not represent all complaints filed with BBB. BUYER BEWARE!!!!!!! Our instructional videos cover many hot tub topics such as: how to drain your spa, how to change temperature ranges, how to change the filtration duration, how to change the mode of heat or rest, how to locate the serial number for various spa models, how to replace the waterfall on/off valve, how to replace a pump or jet in a spa, and how to wire a GFCI for a 220v spa. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. I was initially told that I was not operating it correctly until I informed them that the actual audio system was not installed. To The Trade. I ordered it July 15th. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Support - Product Videos & Documentation - Aqua Living Factory Outlets For Technical Support Please Call 423-349-2900 Submit a Service Request Register your Spa Spa Support Videos Learn about proper usage and installation of spas and bathtubs from our installation instruction manuals and informational videos below. We purchased on June 2020 delivered 5/21. Curious about LPI / Aqua Living / Dr Wellness Aqua Living Factory Outlets. When it was delivered the entire front panel was damaged and the cover had a tear in it. lpi aqua living. Many of our activities encourage members to socialize and develop friendships with other residents. Here, well show you three incredible luxury, Looking for the best two person hot tubs & spas? The lights on the whole back side aren't working, so LPI ships me the replacement lights without the front panel, and hasn't contacted me to update me on the service timeline. The move, effective Jan. 1, 2019, will impact about 200 spa retailers who carry LPI portable spas, which includes the Catalina, Signature and Pinnacle brands. The account has continued to accrue fees and interest. They claim their pricing is substantially less than traditional retail because they can keep their overhead and costs down with their sales and distribution model. The reason for the change remains uncertain, however . For more information on how to properly research and purchase a hot tub then make sure to look at our hot tub buyers guide pages. Dig through our best stories from the magazine, all sorted by category for easy surfing. Simply start adding items to your cart or contact us if you have any questions. Get more reviews from your customers with Birdeye. Ok going to be 3 weeks .3 weeks go by call to check hasn't been built yet will call when it is another 2 weeks he calls its been built but won't ship till I pay balance they wouldn't even ship it to the store ok I I ask the balance he gives it to me I think to my self that seems high but ok I drive to the store new guy very friendly takes cash gives me the receipt when i got home they hadn't taken off the deposit i put down call the store he can't help me call the rep spend 20 minutes expaining what happened finally he saw there mistake another 2 weeks they call its in I go get it something told me to check it it was damaged the person there took pictures and I took pictures they said they would call the manufacturer and I called the dealer dealer sayyou have to email warranty department I do that and they say ok they will take care of it 4 months later have not heard a thing the dealer wanted a review wow why would anyone want a bad review maybe the owner of the company LPI will read this and take care of it 3 of my friends have bought new hot tubs not from aqua living poor communications and follow thew buy the way it took a month to get refunded the over payment. Evergreen Place is an assisted living facility in Brockport, NY. There was correspondence between a representative and the customer with an offer being made. We are the largest hot tub retailer in the United States with over 50 locations across the country and offer financing options for many of our spa products. Jul 28, 2020 LPI, Inc. recently announced its acquisition of Phoenix-based Tuff Spas and its patented hard-top cover. Home - LPI, Inc. The manger told me that they were having issues shipping tubs on their sides and that mine was in fact shipped on its side. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. . They said that we canceled using him and did not (mind you he is the only person who has tried to help us). I received the cover in early December and there were NO metal strips built in. Use RevDex to write a review Reviews Above Ground Pools, Hot Tub Dealers, Hot Tub Manufacturing AQUA LIVING FACTORY OUTLETS AQUA LIVING FACTORY OUTLETS Reviews ( 10) How do you choose the best hot tub for back pain? View customer reviews of LPI, Inc.. Leave a review and share your experience with the BBB and LPI, Inc.. . We have had to replace two motors, a 60amp circuit breaker that it blew due to the motor constantly running because of the cover issue. SpaRetailer is the one-stop destination for staying informed and competitive in the hot tub market. Beware. Follow and subscribe to watch spectacular Rocket League events. Learn more about what aqua therapy is and the many benefits these programs deliver. I am beyond pleased with all of them and will continue to use no one but them in the future. We purchased a hot tub from LPI, INC during a sale in the parking lot of Rogue Valley Mall on Sunday 8/20/22 for $9900.00, charging our Citi Credit card . Expands to Vietnam, Pinch A Penny Opens New Store in Pearland, Texas, CMAHC to Host "Vote on the Code" at the 2024 AOAP Annual Conference, A Look at the 2023 NDPA Water Safety Conference, 2023 Model Aquatic Health Code Now Available, PHTA Issues Call for Members of Standards Consensus Committee. This is due to breaks in payment and paying less than the monthly minimum. 459 customer reviews of LPI Inc.. One of the best Manufacturing business at 506 Twin Oaks Dr, Johnson City TN, 37601 United States. If company vaccination rates. an outstanding level of service, and prices that cant be beaten. He Told me I should just find the part on another website. 1.3K views, 4 likes, 0 loves, 0 comments, 1 shares, Facebook Watch Videos from Aqua Living Factory Outlets: #NEWS: LPI, Inc. doing its part to help curb COVID infection rates. inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, TN. Worlds largest manufacturer of Hot Tubs sold directly to the public at wholesale prices. But now its 5-6 months since purchase. I am now paying out of pocket for repairs to my spa, even though it is under warranty. We apologize for the frustration you have experienced. Plug & Power PP31 Spa - Aqua Living Factory Outlets The clinical presentation is variable and most commonly includes symptoms of anemia, such as fatigue, weakness, skin paleness and shortness of breath. Instead of working this out with the shipper, Aqua Living instead tried to tell us the spa was fine (without . I emailed ****** *****(the case manager that finally resolved the other problems) and was told nothing could be done until a claim was submitted through the website. 2 reviews of Aqua Living Factory Direct "Aqua Living (LPI Inc.) is by far the shadiest, least scrupulous business I have ever encountered. Spa Repair & Swim Spa Maintenance. $ 5,199.00 $ 4,699.00. 04/22/2022. At Aqua Living Factory Outlets 0ur spas introduce new levels of comfort and relaxation into your life. Aqua has 1 job listed on their profile. We have to have the tub filled by a pool company as we are on a well and can not do it from our well. However, no one indicated that all of the accrued fees or interest were no longer your responsibility, nor was a new finance agreement with terms signed. RUN FROM LPI INC!!! If your hot tub is damaged beyond repair or youre replacing it with a new one, you need a plan for removing and disposing of the old one. Pumps: 2 pumps (1 - 2hp pump & 1 - 1hp pump) Jets: 31 Stainless Steel Jets Electrical: Dedicated Plug 115V 20 Amp One of the easiest ways to protect your investment is a hot tub cover. Aqua Living Factory Outlets Reviews, Ratings - BirdEye Im beginning to wonder if Ive gotten ripped off.. We are going through the same issues. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. This business is deceitful and your warranty is pretty useless if they dont respond. My husband who has experience in a cool industry you could tell that it was used and had been repaired so they were dishonest with us from day one. Give away 20,000 free hot tubs lol. ukrainian military patches; silicone sealant disadvantages; lpi aqua living; June 22, 2022 . Numerous emails and messages went unanswered to **** from customer service. No I sent a email and they said they would try to start building it at the end of October. They agreed to send me a list of technicians in tennessee that might come look at it. Our Products. We are currently waiting on quotes from technicians in your area. Needless to say after spending $7447 on this Hot Tub I went off on him and he hung up on me. Even the smallest cracks and scratches in your hot tub can compromise its safety, comfort and performance. One of the best Hot Tub & Pool, Home Services business at 670 Albion Ave, Schaumburg IL, 60193 United States. Staples hold the wood frame together. It's no wonder that Catalina Spas are considered to be the most popular spas in the world. Here well discuss common problems and how to address them. Upon delivery we found the tub was missing the glass balls, filters, and headrests that went to the hot tub. Now it's almost December and after nearly weekly phone calls to LPI, we still have no panel despite being told by several LPI reps (including ******* & *******) that it was sitting in their shipping dept w/****. We look to resolve this as quickly as possible. Evergreen Place offers activities at their location for residents. Read about when and how to maintain the jets of your hot tub. #NEWS: LPI, Inc. doing its part to help curb COVID infection rates. Needless to say I never heard from her again. I purchased a Spa on 07/24/2022 for $9,964.00. Still gathering info on the tub my friend got. I have had my hot tub for 3 years and it has been nonfunctional for about 1.5 years. DO NOT BUY FROM LPI INC!!! I want my tub replaced or refunded in full. #NEWS: LPI, Inc. doing its part to help curb COVID infection rates. CEO Its not how most major manufacturers do it, but that is how they are going. We purchased an aqua living spa November 2021. BBB Business Profiles may not be reproduced for sales or promotional purposes. Unlike others, my experience has been excellent. Add the luxury of a brand-new spa, or hot tub to your home today. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. LPIs second manufacturing plant in St. Petersburg, Fla., has not reached its production ceiling, meaning dealers who carry LPI swim spas will be unaffected. I told him I paid $7447 for this Hot Tub and all Im getting is a run around by the manufacturer, So he was the next person I called. Read about common issues that spa & hot tub owners run into and how to fix them. Dale J, Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. Both Gary and the customer service have been wonderful to work with. The customer and salesperson have since been in communication following the holiday season and vacation. Water Treatment Manufacturer Waterco Ltd. Jacuzzi Group Names Licensing Agency Beanstalk for Global Representation, Pentair Honored for Impact by Real Leaders, PHTA Leadership Certificate Program, Powered by Cornell University. What else is the plan. This demand led LPI to make what Hatley says were very tough decisions about the future of the company. Here well discuss what calcium scale is and how you can prevent & get rid of it in your hot tub. BBB Business Profiles generally cover a three-year reporting period. We look forward to helping you achieve the lifestyle of comfort that you crave.
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