vivid seats complaints

Ratings and Reviews 4.6 out of 5. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. I own a venue. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. Tickets to Aint to Proud Stage Play in West Palm Beach. The seller is not responsible for paying shipping fees. Refunds can only be granted in the event a show is cancelled. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. 3 for $533.58. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. Vivid seats is horrible. We value your privacy. VIVID SEATS LLC. Desired outcome: Here's what happened: Vividseats sold us three tickets, 2 of which were from a 3rd party. Home | Ticket Purchase Settlement Terrible customer service. I simply want a partial refund because I feel that is fair. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. Then allows the seller to change the date to the day of the event. IE, Hundreds of people are standing in front of you. We also ensure all reviews are published without moderation. Never received tickets or a refund let alone even an apology. Working at Vivid Seats | Glassdoor We absolutely value your feedback and apologize for the stress this may have caused you. Save. Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Vivid seats scammed me : r/Scams - reddit Sellers can choose the price for their tickets and modify them at any time. Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. I feel sorry for other customers who have lost a lot more money than we did. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. As of Oct. 13th 6:38 pm I am unable to access my tickets. There were no humans to talk to to get my tickets before the event started. I just want the Tickets I spent over 2 thousand of my hard earned money on. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. Also, VividSeats says all orders are 100% . Contact Us About The Company Profile For Vivid Seats LLC. We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. Contact Customer Service | Vivid Seats Please refund me the differance between what you charged me and what the tickets actually cost. ConsumerAffairs is not a government agency. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. Get buying tips about Ticket Websites delivered to your inbox. The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. Any shipping fees associated with transferring the tickets are the responsibility of the buyer. The person the ticket was for has since died. Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. Address: 111 N. Canal Street. Dont EVER use vivid seats for any purchases. They take your money, and you have no valid tickets. Thanks Vivid Seats. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. The agent will be able to grant you a refund if your scheduled event has been canceled. Can I exchange my tickets for a different quantity, or for tickets to another date or event? Upon reviewing your order, we can see that the lot opened at 11:30 AM and the game started at 4:30 PM. Kept telling me same blurb about it was my fault, not his, no refund, etc. We were able to confirm that a previous advocate was able to move forward with giving you a full refund for your order and uploaded a $75 in store credit under your order file as a one time courtesy. The following is a chronological timing of the events that occurred: It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . We recommend the company for anyone looking for deals on concert tickets or shows in the United States. It also assists sellers who have tickets and want to sell them safely. I expect to pay the normal service fees, but not what you charged me for the tickets. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. Vivid Seats Reviews (2020) | Is VividSeats Legit Tickets? From over pricing. We could not access or find on Ticketmaster and vivid customer dis-service. After all, I selected that I wanted "2" tickets not "1". You can count on usas our fans already know. I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. A. Amalia G. Today. We apologize for your experience, Nathan, as we're dedicated to doing our best to fill all orders. Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer's concernsWe have been in contact with MrLux and reached an amicable resolutionHowever we would like to address his concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the . Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. Products used:Tickets for an upcoming football game. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. Desired outcome: Your trust is important to us. All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . The company was founded in 2001. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. I was charged $1, 053.00. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. I got nfl tickets from them that never arrived. Apply this Vivid Seats coupon code for $15 off first . We are absolutely sorry to hear what you experience. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. Vivid refused a refund! Please Refund at least $1000. I purchased tickets through you company for the September 11, 2022 Rodeo. We encourage you to monitor your bank and email for further updates on your order. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. Great customer service skills. This was an absolute nightmare. Avoid purchasing thru Vivid at all cost. This review was chosen algorithmically as the most valued customer feedback. Worst ticket platform that gives two sh*ts about their customers. When I went on their "live chat" to inquire, they didn't respond at first . Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). Received a correct order confirmation but when the tickets came in they moved me to a different section. WRITE REVIEW. Had rented a room just for this event. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. Thank you Amanda. I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase.