StubHub, represented by its in-house compliance counsel John Lawrence, quickly came under fire for the way it presents its fees. After the switch, you will enter the email address you use to access the community in order to reset your password. You can use the price filtering tool to find the best seats for your budget by looking at venue maps. The findings raise questions for whether consumers have a right to full price disclosure up front. Taylor Swift fans are not having a "Love Story" with Ticketmaster and may fall victim to scams if they're not careful when looking for affordable concert tickets. In the initial complaint one of several that the Beverly Hills-headquartered promoter is facing from fans who were unable to purchase tickets to Taylor Swifts forthcoming tour the Washington-based plaintiff accused Live Nation/Ticketmaster of misrepresentation, fraud, multiple antitrust infractions, and more. Unlike delivery fees, Ticketmaster doesn't profit from the facility charges; all of these go directly to the vendor. CPAC used to be a barometer. The 2023 tour, which has 52 dates so far, sold more than 2 million tickets that day a single-day record. seven seven = .hide-if-no-js { The Gator Ticket Office is located between Gates 1 and 2 on the west side of the Ben Hill Griffin Stadium. Their automated email is useless and they have not got back to me. All rights reserved. StubHub: $128 - $155. The Live Nation and Ticketmaster monopoly. [2022], Gametime vs Ticketmaster: Which Is Better For You? 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Because the Ticketmaster and Live Nation websites provided reasonably conspicuous notice of the Terms to which Ticket Purchasers unambiguously manifested assent, Judge Danny J. Boggs wrote when explaining the latter ruling, we hold that the district court did not err in determining that the Terms, including the arbitration provision, were valid and binding., Those Terms contain a mandatory arbitration agreement which broadly applies to any claims relating to the use of Ticketmaster and Live Nations sites, products, or services, spelled out the companies, which are pushing ticketing-reform legislation of their own. . The main menu, search engine, and other important elements of the website are available right in front of you when you enter the site. In 2016, for example, New York State Attorney General Eric T. Schneiderman led an investigation into the online ticketing industry and announced that superfluous fees are impermissible under the law and constitute evidence of abuse of monopoly power., And since early 2018, the Department of Justice has been investigating TicketMasters parent company Live Nation for anticompetitive practices. But its worth nothing that this case was won because the fees werent disclosed. Seller sent me wrong tickets through Ticketmaster, sale of ticketmaster digital wallet tickets, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. There is a 15 percent charge that remains consistent regardless of your ticket price. There are a few main reasons why someone may choose to buy from StubHub instead of through an official source like Ticketmaster: You can buy tickets on StubHub before the general public without needing to look for a presale code. Or maybe at least know why all of a sudden I cant transfer tickets. Oops. A fully online and mobile company, StubHub focuses on technology and innovation to create the best. When you get to the checkout, you'll be shown the total cost of your order. REMINDER: The Tour Organizers will be making 100% of tickets available for purchase during the ARMY MEMBER Presale. As this price comparison shows, both services have a wide variety of seats available and are usually . Please consider making a one-time contribution to Vox today. So, which of the two is trustworthy? These are asking prices, not necessarily what fans are paying to score a seat. Now what you can do is sell them to other people on the same platform. The prices are set by the event organizers and original sellers, and the website does not allow negotiations. You are allowed to sell tickets that you bought from some other ticket seller. In Canada, there hasnt been any enforcement, she said, which doesnt seem true considering Canadas Competition Bureau is suing Ticketmaster right now for deceptive drip pricing. (That means the gradual adding on of additional costs throughout a purchasing process, which consumer protection bodies hate because it makes comparison shopping extremely difficult.). In most cases, tickets arent issued until 24 hours before the event. Members also receive discounts on parking, food and merchandise at both Truist Park and The Battery Atlanta, priority to Postseason seating and much more! No tickets available. You can't see the total number of tickets available for any given event, which means that venues might sell out if you wait to make your purchase. StubHub acts as a secondary market most of the time. If it were consistent, people would get used to that really fast and like knowing the price theyre going to pay. She too, suggested that the FTC could just make this a rule and save any one platform from having to go out on a limb. Ticketmaster seems to be indicating the tickets are non-transferrable. Even so, the veteran shoppers still spent 15% more with hidden-fee pricing relative to the StubHub veterans who saw the full price up front. 1. According to a study published by the Government Accountability Office in April 2018, the average ticket fee is now 27 percent of the tickets face value, with some fees as high as 37 percent. He was quite clearly underprepared for just how much the American people hate online ticket retailers, and how dedicated they would be to slipping their vitriol into the proceedings. For fan-to-fan reselling rather than original venue purchasing, there are extra fees applied. Buy and sell your Taylor Swift tickets today. Not because they were considered predatorily high, or the product of an old-school monopoly getting away with whatever business practices it likes. Taylor Swift tickets for the upcoming concert tour are on sale at StubHub. If you make a purchase through any links on this website, we may get a commission. Tickets can be delivered to your home by mail. Seating Area: 104. You would transfer the tickets from your Ticketmaster account to the buyers email address. In addition to that, itll also charge an order processing fee. Problem message. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. Not looking for Taylor Swift? To the statement presented in the previous paragraph, StubHub is a better option for one-ticket booking. But that market may be full of landmines for unwary buyers, experts said. In addition, they don't have the same order processing and delivery fees imposed by Ticketmaster. It allows you to sell the tickets and transfer them to a new owner. Sometimes, StubHub has the ability to lower the ticket prices just enough to beat out the competition. Taylor Swift with HAIM and GAYLE. In addition to having all the search categories of Stubhub, the search function also lets you seek events by entertainment genre. I have two tickets for a concert next month, but I won't be able to attend, since I have to work on that day.I tried to sell the tickets on ticketmaster, but they're non eligible for resale on the app/website.Can I still sell them here? Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. Previously there was an option to transfer and now there is not. Live Nation and its Ticketmaster subsidiary, which continue to grapple with a Justice Department investigation and bipartisan scrutiny from lawmakers, just recently urged the court to approve their arbitration motion. The website makes the ticket-buying process simple. The extra fee increases Ticketmaster's profits. Ticketmaster vs Stubhub: Which is Better? Ticketmaster should be able to confirm this for you. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. It has a good user interface, and the website is user-friendly. With StubHub, "The StubHub Promise" guarantees a refund if you were sold a fraudulent ticket. Tadelis noted that In June of 2019, the Canadian Competition Bureau fined Ticketmaster $4 millionplus another $500,000 for the governments investigation costsfor the ticket sellers practice of using back-end fees that mislead consumers, according to Canadian consumer protection law. presale offer for Capital One cardholders, Why egg prices are surging but chicken prices are falling, U.S. senators and the Tennessee attorney general, often buy up tickets from primary sellers in bulk, Ticketmaster announced Thursday afternoon that it has canceled public ticket sale plans for Taylor Swift's upcoming "The Eras Tour.". The delivery fees are determined by the venues. 2020 Official Top 5 Review. The prices of tickets available on this platform differ from the actual face value of the ticket. Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. Professor of Economics, Business and Public Policy, Economic Analysis and Policy, Haas School of Business Will you support Voxs explanatory journalism? In case you do not have a specific event in mind, you can browse by the categories or choose any from the top-selling ones. Not looking for Taylor Swift? How can I change my bank details for my resale order? That doesnt make it true. Did you find it helpful? Google Pay. We are changing the way you register and sign-in to the StubHub Community. Yes With that said, you may still find yourself dealing with some additional checkout fees. StubHub is an eBay company that began selling and reselling event tickets in 2000. Ability to get tickets without visiting box offices in person. There was a $19.50 delivery fee to cover expenses of mailing a ticket; a $4 facility charge set by the venue; a $4.25 order processing fee shared between the ticket seller, Ticketmaster, and the client, Live Nation, which happens to be Ticketmasters parent company; and a service fee, which was the largest, at $23. Sign into your StubHub account and click the "Sell" button in the top toolbar. These are often attempts to steal your personal information or credit card number, Gray said. This is a textbook place where a regulator could make a big difference, MITs Sara Fisher Ellison chimed in, suggesting the FTC just mandate that all ticket sellers use the same up-front all-in pricing so that no one company would be taking the risk of seeming more expensive than the others in Google search results. The prices fluctuate according to the value of the tickets. 7 best ticket site alternatives to Ticketmaster. These two companies often offer tickets for the same events. Imagine, you got a ticket for your favorite artists concert but because of some reason, you cannot attend it. Tickets for concerts and sporting events. Tickets for A Night of Professional Championship Boxing - Fight Night 17 @ York Hall | Sat, 17 Jun 2023, 17:00 | Browse ticket types & offers | View seating map . You are not required to use the same device you used to book the tickets. Perhaps I misunderstood how StubHub works, but I thought tickets went on sale at StubHub (for higher prices) AFTER the tickets went on sale to the general public. In 2010, it merged with Live Nation under the name Live Nation Entertainment.. In most cases, the venue has put a delivery delay in place so that the tickets will not be available for transfer until the week of the event. Buy and sell your Taylor Swift tickets today. Essentially every person on the panel agreed, appearing to politely beg the FTC to regulate them so that people would like them again. Since the audience on the website is millions, there are truly rare chances the tickets you put on sale will not be sold. Last year, discussing Ticketmasters Verified Fan program which was criticized for asking fans to buy merch in order to qualify to buy concert tickets David Marcus, an executive vice president and the head of music at Ticketmaster told me, Live entertainment, music, is emotional, and its supposed to be. The website allows you to ask questions from other users in their community and get easier solutions. Can I sell tickets from Ticketmaster non eligible for resale? My tickets wont transfer and I have the right email (checked for spelling etc) I just get a there was. As reporter David Dayen noted for the New Republic last year, nearly half of Live Nations revenue comes from fees that are handled by its own subsidiary. Ticketmaster is an entertainment entity from America that offers sales and distribution services in many parts of the world. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This is somewhat baffling, but we can intuit that Ticketmaster knows just how dedicated fans are to seeing their favorite artists, and how much they can wring out of them in that moment of high-stakes desperation. The return policy tends to be much more flexible and easy to use. All Rights Reserved. Tickets are 100% guaranteed by FanProtect. This suggests, Tadelis said, that the boost to sellers from drip pricing may be even bigger for infrequent consumer purchases, such as cars or homes. Asked why StubHub charges a fulfillment fee for tickets the customer prints out at home, Lawrence said that theres a flat fee for PDF-type tickets because the seller has to upload it. He also said that his companys experiment with showing all-in pricing at the start of the purchase process presenting the total cost of the ticket including fees up front only confused people and lost his company business. Swifties, as the artist's diehard fans are known, flooded the internet this week to buy pre-sale tickets for "Eras.". Hidden-fee users were then more likely to go back and search other ticket listings. Among all those who made purchases, customers in the hidden-fee group bought tickets that were about 5% more expensive than those in the up-front fee group, buying more tickets on average for seats located closer to the field or the event stage. Ticketmaster should be able to confirm this for you. If all tickets are purchased during the ARMY MEMBER Presale, there will not be a General Verified Fan Presale or General Onsale. These days, extra fees are pretty standard in the ticket sales industry, and presumably, many users expect them. How do I sell my tickets on the Ticket Exchange? He noted that some governments have considered regulating this behavior to increase transparencyCanada, for example, has banned the use of drip pricing for ticket sales. Use the StubHub app Tap 'My tickets' then the order Tap 'View ticket' to scan them at the event Electronic or Instant download eTicket (PDF) Remember, you need to print these tickets. You can buy tickets online over the website,. Click 'Get tickets' to download and print Mobile or print Use the StubHub app to scan them at the event like a Mobile ticket, or For the August 2016 issue of Consumer Reports, the magazines staff drew attention to what they called the ticket fee frenzy by dissecting the price of a floor-level seat at a Guns N Roses concert taking place that summer in Kansas City, Missouri. Id guess brokers who have confidence theyll get tickets. There are a lot of differences between StubHub and Ticketmaster. Different events have different buyer fees. The service tends to have lower add-on convenience fees as well, and it sometimes has a larger seating selection for different events. Office Hours. Advertisement. Press question mark to learn the rest of the keyboard shortcuts. The prices can also vary for different locations, for different states, different days, and different timings. Absent more tickets becoming available to the general public later, fans may think it's necessary to turn to the "secondary" market to score a seat meaning, from sellers other than. Taylor Swift tickets for the upcoming concert tour are on sale at StubHub. Compare the prices of the tickets and put a lower sum to get your ticket sold easily. Which among the two has an easier user interface and is easy to handle? Full refunds from participating venues within 72 hours of ticket purchase. }, three one = .hide-if-no-js { There isn't any individual resale fee on these transactions. By choosing I Accept, you consent to our use of cookies and other tracking technologies. After the payment is successfully done, youll be forwarded to the confirmation page and youll receive your order number and other important details on that page. Websites that incorporate hidden fees that are only revealed at checkout are making more money than they would if they chose to honestly display all fees upfront. Sign in to your original ticket provider's account and find the tickets for the event you want to transfer. However, waiting for the price to go lower can also get you zero tickets, so look out for that. Cookie Notice StubHub is a ticket exchange and resale company in the United States that offers services for both buyers and sellers under a good list of categories including consoles, theatre, sports, and other live events. Your email address will not be published. Millions turn to Vox to educate themselves, their family, and their friends about whats happening in the world around them, and to learn about things that spark their curiosity. Doing so will bring you to the primary seller's page. Ticketmaster's customer service includes: In addition, the FanProtect service ensures that the customer support team will help you get new tickets or explore alternative options if there are problems with your original tickets. Once you find a ticket, have a look at the ticket details then go for the well-suited delivery method. ViralTalky's team of content writers regularly helps write high quality content. Many will have different ticket options and prices for the same event, so it helps to compare both before you make your purchase. discussing Ticketmasters Verified Fan program. New Shows Announced in the U.S.! Not looking for Taylor Swift? It was moderated by Michael Ostheimer, an attorney for the FTCs advertising practices division. The other half of StubHub users continued to see the all-inclusive prices. StubHub will show you a list of available tickets along with the section, row, seat number and price. All this makes it easier to search on this website. A big concern for consumers: The secondary market has seen a "rise in fraudulent, unethical and illegal activities" like ticketing scalping and ticket touting, according to Technavio, a market researcher. 31 uses today 4-pack ticket deals for over 15% off Score over 15% in Ticketmaster discounts when you book 4-pack tickets for you and your friends. Note: you can edit the price you have entered or you can always delete your listing. Ticketmaster vs Stubhub: When it comes to online booking of tickets for your favorite band or event, Ticketmaster and StubHub might be two of the leading ticket resellers jumping into your mind. While the service charge is allotted to each ticket, you will be charged only once for the process of the whole order. I have tried to call many times and have sent multiple emails, the event is tomorrow and I am unable to send the buyer their tickets, as well as transfer to my friends. This shafting of consumers fed one of the largest CEO pay packages recorded in 2017. Stubhub has a much less flexible return policy. Should you. Depending on the venue, StubHub can show you a map of where each ticket's seat is. Phone service 9 AM to 9 PM on weekdays, 9 AM to 8 PM on Saturdays, and 9 AM to 6 PM on Sundays. After clicking on every continue option, itll search for the best available tickets according to your criteria. We are changing the way you register and sign-in to the StubHub Community. "It just becomes a part of the overall economics of going to an event," Goldberg says. In a 2020 congressional hearing on ticketing companies, StubHub's general counsel said the company's all-in pricing failed because consumers found it confusing and competitors' prices appeared lower, but said StubHub would support a federal mandate to include fees upfront. Financial contributions from our readers are a critical part of supporting our resource-intensive work and help us keep our journalism free for all. If the several dozen I read are any indication, they are mostly one-note: Stop the fees please, wrote Pat McCullough, from Ohio. 2023 CNBC LLC. display: none !important; Fans accessed Taylor Swift tickets this week via a presale offer for Capital One cardholders; those tickets are no longer available. In case you are the seller of the original ticket, itll add a service fee which is also known as the convenience charge to the total face value of the ticket. Presale tickets became available Nov. 15 but fans had to preregister for a chance at the early access. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. If youre part of its Stubs A-List program a MoviePass-type service which costs $19.95 a month for up to three movies a week the fee is considered part of the subscription and you dont pay it again. Now that the countrys largest promoter and venue owner and the countrys largest ticket seller are one company permitted by the Obama administrations justice department to merge in 2010 theres very little to hold these fees in check. For most participating venues, you can get a full refund on your tickets if you request it within 72 hours. Selling ticket FAQs. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Its art. (I tested this out by pretending to buy a ticket to the Nationals Wednesday concert in Brooklyn, New York, which was advertised at $66.50, but came out to $83.88 after a $14.88 service fee and a $2.50 fulfillment fee.). That price tag will get . Unique Ticketnetwork Features 200 percent ticket refund for accepted but undelivered tickets, as well as invalid tickets. At the FTC meeting on Tuesday, the online ticketing industry insisted that it cant regulate itself, an insistence that has been backed up by its actions over the past 20 years. Since the pandemic, he's seen a "gargantuan amount, an absurd, crazy amount" of fraud through Facebook and other platforms. StubHub: $245 - $542. Buying tickets on the "secondary market" poses an elevated risk of fraud and/or exorbitant prices for consumers, entertainment-industry experts warned. With the standard-priced tickets sold by the venues or other event promoters themselves, the venue is the one who sets the price. Every sale is final from the moment of purchase. Choose from the events list or search for the event through the search bar you wish to attend. Save my name, email, and website in this browser for the next time I comment. Due to the high demand for tickets, the prices can rise to seven skies. The above set of questions and more will be answered if you have a look at the article below, containing a comparison between Ticketmaster and StubHub. Financial Times ranks Haas FTMBA #4 in U.S. New approach puts brain scans on the witness stand in trademark disputes, How Woodrow Wilsons racist policies eroded the Black civil service, Haas MBA student featured on new season of hit Netflix dating show Love is Blind, Do multinational corporations exploit foreign workers? Absent more tickets becoming available to the general public later, fans may think it's necessary to turn to the "secondary" market to score a seat meaning, from sellers other than Ticketmaster. Enter the information for your event - including the date, time and venue - then click "Search." 4. Vivid: $271 - $515. [2022], Ticketmaster vs Vivid Seats: Which Is Better For You? Indeed, they found that buyers with at least ten previous site visits spent less than the newbies in the hidden-fee group. In the corresponding legal document, Live Nation also took the opportunity to emphasize an appellate court ruling from last month, issued as part of a different class-action complaint, in which a three-judge panel foundthat Ticketmasters terms of service (ToS) do in fact compel arbitration. Data is a real-time snapshot *Data is delayed at least 15 minutes. Obviously, were used to paying fees anytime we buy tickets online. For Ticketmaster, the biggest selling point is a flexible return policy. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Your email address will not be published. Bundle up and save on concerts, live shows,. Two of the most prolific online ticket vendors are Ticketmaster and Stubhub. * Confirm your ticket transfer. While he was more devoted to athletics throughout his student days, he eventually came around to the realization that a career in pro sports likely wasn't the best option. Today, both ticket brokers serve as primary ticket resellers and dealers for those who want to buy sporting event and concert tickets without visiting a box office. [2022]. This tends to be less egregious than the fees imposed by the competition. Select the tickets you'd like to sell and click "Sell." 5. Registering yourself, selling on the website, buying process, and surfing on their website, nothing is complicated and every action can be carried out with ease. Thats just scratching the surface. Ticket fees are high but not entirely arbitrary. Museums sometimes have fees of a dollar or two for buying tickets online, and this makes sense as well. Of course, this isn't to say secondary sellers are grifters in all circumstances. Overview of Ticketmaster and Stubhub Shared Features Primary ticket dealers and resellers for events. Compared to Ticketmaster, which rarely offers promotions and deals on tickets, StubHub here helps you buy tickets at cheaper prices if you are eligible for the deals and offers. Search by team, venue, artist, or event. We may earn small commission from the products mentioned in this post. Anyone know how I can contact customer support for Ticketmaster? (In April, a Wisconsin man filed a class action suit against StubHub, seeking $5 million. Search by the artist, events, or venues on the big search bar present in the front. When it comes to popular events, Ticketmaster is quite famous and the tickets get sold out pretty easily. That makes it the best option if you want to get tickets before they sell out, but you're not sure you're 100 percent committed to the event yet. Got a confidential news tip? Stocksy. Meanwhile, the tickets soared on the resale market topping $10,000 in some cases via ticket sites like StubHub. Theres not much cause to celebrate a row of executives saying no, you go first to each other because nobody wants to be the first to risk some profit in exchange for better business practices. Its supposed to be challenging. As if the way that art challenges us is by testing our abilities to make purchases on a monoliths poorly designed website.
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